Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
RegisteredNurse
Dayna Cook

Dayna Cook

Roanoke,VA

Summary

Dynamic professional with a proven track record in each of my careers, excelling in customer service and teamwork. Recognized for exceptional communication skills and attention to detail, I adeptly manage multiple priorities while fostering positive relationships. Committed to enhancing client well-being through compassionate care and effective problem-solving strategies.

Overview

34
34
years of professional experience

Work History

POA

Carilion Clinic
09.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Private Investigator

Wackenhut Security
01.1996 - 03.1998
  • Collected documentation such as witness statements, video recordings and photographs to support case findings.
  • Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
  • Staked out locations to locate individuals and gather evidence of unlawful activities.
  • Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
  • Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
  • Investigated individuals claiming disability to identify and document fraud.
  • Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
  • Conducted mobile and stationary surveillance on subjects of Type investigations.
  • Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
  • Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
  • Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
  • Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
  • Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
  • Conducted surveillance for up to Number hours at time.
  • Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
  • Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
  • Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
  • Operated in full compliance with State laws covering interactions with individuals, records searches and allowable surveillance techniques.
  • Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
  • Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
  • Optimized results from asset searches by leveraging diverse investigative tools and resources such as public records databases and online search platforms.
  • Compiled exceptional notes on movements of individuals and collected documentation.
  • Surveilled individuals covertly to investigate issues such as fraud and infidelity.
  • Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
  • Accelerated case resolutions by working closely with attorneys to develop effective legal strategies based on findings from thorough investigations.
  • Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with Number% success rate.
  • Improved security measures at client sites by conducting comprehensive risk assessments and recommending appropriate countermeasures based on individual needs.
  • Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
  • Uploaded evidence into case management system each day.
  • Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
  • Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
  • Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
  • Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.

Caregiver

Family
01.2015 - 04.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained entire family's schedule and organized events.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Liaised with key accounts to deliver targeted administrative household support.

Nanny

R. Fuller Family
04.2005 - 01.2015
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Played games, worked on puzzles, and read books to young children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Engaged with children on age-appropriate level.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
  • Administered basic first-aid and medication in emergency situations.
  • Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
  • Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Assisted in the development of social skills by arranging playdates with peers in a supervised setting.
  • Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
  • Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
  • Transported children to and from school, medical appointments, and extra-curricular activities.
  • Transported children to and from activities using personal or family vehicle.
  • Taught children basic life skills, manners and personal hygiene.
  • Monitored children's play activities to verify safety.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Provided developmentally appropriate activities for children.
  • Helped children complete homework assignments and school projects.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Organized activities that enhanced children's physical, emotional, and social well-being.
  • Supervised children on playground to help develop physical and social skills.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Identified warning signs of emotional and developmental problems in children.

Paralegal

Green and Associates
08.1999 - 01.2004
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Prepared legal briefs, motions, and pleadings.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
  • Conferred with clients and other involved parties to gather and track case information.
  • Conducted detailed client intakes and entered information into company database.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
  • Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.
  • Optimized legal proceedings with precise preparation of trial notebooks and evidence.
  • Streamlined workflow by implementing new document management system, reducing time spent on file retrieval.
  • Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
  • Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.
  • Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
  • Enhanced accuracy of case analysis with diligent fact-checking and legal research.
  • Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
  • Reduced case resolution times by effectively supporting negotiation and settlement processes.
  • Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
  • Increased client satisfaction with thorough research and prompt response to inquiries.
  • Streamlined office communication and improved case management with meticulous record-keeping and scheduling.
  • Strengthened case presentations with detailed investigative work and evidence gathering.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Developed polished motions and briefs to support litigation processes and court proceedings.

Secretary/Switchboard Operator

CMC Supply, Inc
08.1986 - 10.1995
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Updated company directory regularly, ensuring accurate contact information for all employees and departments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over PA system.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Answered calls on Number ring and engaged customers with friendly, professional demeanor.
  • Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Processed customer payments for timely, accurate order fulfillment.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Received incoming calls and paged individuals and departments over PA system.

Education

Bachelors - Criminal Justice

Radford University
Radford, VA
12.2001

Paralegal Studies

American Institute of Paralegal Studies
Atlanta
06.1991

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Accomplishments

I served as a 3rd grade mentor in 2013. I received an Appreciation Award from the Superintendent of Roanoke City Schools.


From April 2019-October 2022 I volunteered for Carilion Hospice.


From Septemper 2019-current I volunteer for Brethren Ministers for the Children's Disaster Ministeries.


I volunteer for several (4-5) Animal Transport/Rescue Services.

Additional Information

I am familiar with computers, facsimiles, calculators, legal documents, medical forms, and a fast learner at most any task.

Timeline

POA

Carilion Clinic
09.2020 - 01.2021

Caregiver

Family
01.2015 - 04.2018

Nanny

R. Fuller Family
04.2005 - 01.2015

Paralegal

Green and Associates
08.1999 - 01.2004

Private Investigator

Wackenhut Security
01.1996 - 03.1998

Secretary/Switchboard Operator

CMC Supply, Inc
08.1986 - 10.1995

Bachelors - Criminal Justice

Radford University

Paralegal Studies

American Institute of Paralegal Studies

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Dayna Cook