Dayna D'Andrea
Deep Mile Networks
Lancaster,CA
17
years of professional experience
Dynamic Clinical Functions Advisor with extensive experience at Deep Mile Networks, enhancing onboarding efficiency through targeted training and support. Proven problem-solver with a strong command of Cerner systems and exceptional relationship-building skills, driving continuous improvement and user proficiency in fast-paced environments.
Work History
Clinical Functions Advisor
3 Years 4 Months- Trained incoming Techs, Nurses, Providers, and Civilian Staff on MHS Genesis (Cerner), improving onboarding efficiency and user proficiency.
- Resolved systems issues by troubleshooting with End Users, increasing workflow continuity and minimizing downtime.
- Attended meeting with End Users and Leadership to address system concerns and facilitate communication between technical and clinical teams.
- Provided ongoing support to End Users after initial training by answering questions and supplying additional resources, ensuring sustained knowledge retention.
- Conducted follow-up assessments to measure the effectiveness of training programs, driving continuous improvement in job performance.
Lead Medical Appointment Line Clerk
2 Years 7 Months- Scheduled and coordinated medical appointments for patients, optimizing provider schedules and reducing wait times.
- Scheduled and coordinated medical appointments, optimizing provider schedules to minimize patient wait times.
- Coordinated with medical staff to prioritize urgent appointments based on medical necessity, ensuring timely patient care.
- Trained new staff on appointment scheduling procedures and software, enhancing team competency and ensuring consistency.
- Participated in team meetings to identify and implement workflow improvements, leading to greater operational efficiency.
- Participated in team meetings to discuss workflow improvements, contributing to enhanced operational efficiency.
Sr. Ocean Navigator
2 Years 8 Months- Processed bookings and payments, collaborated with technical team on Ocean app to assist guests and agents, resolved technical issues to ensure smooth operations.
- Troubleshot Ocean app issues with guests and agents, improved user experience by minimizing disruptions during voyages.
- Coordinated guest navigation support, resolving itinerary questions and directing passengers to onboard services.
- Interpreted cruise itineraries and shore excursion details, helping guests select appropriate activities and services.
Contract Clerk
1 Year 1 Month- Hired as contract clerk from outside service role, showcasing adaptability and contribution to team success.
- Balanced schedules to ensure accurate financial records and timely processing of contracts.
- Finalized and closed deals while ensuring compliance and supporting dealership operations. Joined as an outside service and was hired on as the contract clerk, demonstrating adaptability and value to the team.
- Balanced schedules to ensure accurate financial records and timely processing of contracts.
- Finalized and closed all deals, maintaining compliance and supporting dealership operations.
Back Office Medical Assistant
4 Years 1 Month- Conducted patient intake and assisted the doctor with minor procedures, supporting efficient patient care.
- Managed inventory and ordered supplies to ensure availability of essential medical materials.
- Conducted patient intake and assisted doctor with minor procedures to facilitate timely patient care.
- Streamlined administrative workflow by answering phones, scheduling appointments, and filing documents.
Education
Associate of Arts - Psychology
No Degree - Medical Assistant
- 4.0 GPA
No Degree - Paralegal Studies
- 4.0 GPA
Skills
Cerner System
Electronic Health Records (EHR)
Microsoft Office
Time management
Organizational skills
Attention to detail
Problem-solving
Analytical thinking
Critical thinking
Training and mentoring
Presentations and public speaking
Relationship building
Empathy and understanding
Multitasking
Solution-oriented approach
DoD experience
Written communication
Timeline
Clinical Functions Advisor
Deep Mile Networks
06.2023 - 10.2026Read More
Lead Medical Appointment Line Clerk
Caban Resources
11.2020 - 06.2023Read More
Sr. Ocean Navigator
Princess Cruises
11.2017 - 07.2020Read More
Contract Clerk
Allstar Kia Of San Bernardino
08.2014 - 09.2015Read More
Back Office Medical Assistant
Phillip Whong MD
08.2009 - 09.2013Read More
Antelope Valley College
Associate of Arts from Psychology
Read More
University of Antelope Valley
No Degree from Medical Assistant
Read More
Antelope Valley Medical College
No Degree from Paralegal Studies
Read More