Summary
Overview
Work History
Education
Skills
Timeline
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Dayna Davis

Springfield,MO

Summary

  • Dedicated and results-driven professional with a robust background in technical support and leadership roles. As the Technical Support Supervisor-Interim NOC Manager at SmartChoice Communications, adeptly led a team of engineers, overseeing daily operations, implementing key metrics, and ensuring accountability for success. Proven proficiency in Microsoft Programs and rapid typing skills (81 WPM) for efficient medical record management. Demonstrates meticulous attention to detail, organizational skills, and strong problem-solving abilities. Experienced in delivering compassionate patient care as a PCA at Mercy 6D Neurological. Currently pursuing further education at Southwest Baptist University. Known for a proactive and optimistic approach, collaborative teamwork, and adaptability in fast-paced healthcare settings.


Overview

6
6
years of professional experience

Work History

Technical Support Supervisor- Interim NOC Managers

SmartChoice Communications
09.2018 - Current
  • Led the daily operations of the network operations center, overseeing a team of engineers.
  • Managed hiring, training, and schedules to ensure optimal team performance.
  • Established and maintained key metrics for the NOC, tracking and reporting on performance.
  • Implemented accountability measures to drive team success.
  • Collaborated with executive management on processes, policies, and client retention.
  • Orchestrated the smooth operation of the NOC, responsible for ordering supplies and snacks.
  • Handled disciplinary actions and worked closely with the team to foster a positive work environment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Managed high levels of call flow and responded to technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.


Data Analyst

Salon Service Group
03.2018 - 09.2018
  • Provided essential support to a Texas-based sales team, specializing in scheduling and data analysis.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized data visualization tools to effectively communicate business insights.

PCA

Mercy
01.2018 - 03.2018
  • Delivered compassionate patient care, assisting nursing staff with bathing, changing bedding, and monitoring vitals.
  • Developed strong interpersonal and communication skills in a healthcare setting.
  • Maintained a safe and supportive environment for patients and their families.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Collected and transported specimens to prepare for lab testing.
  • Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Education

Bachelor of Science - Nursing

Southwest Baptist University
Bolivar, MO
12.2026

High School Diploma -

Aurora High School
Aurora, MO
05.2007

Skills

  • Customer Service
  • Software Diagnosis
  • Software Installation
  • Performance Testing
  • Videoconferencing
  • Customer Service with a focus on patient care and satisfaction
  • Proficient in Microsoft Programs for medical record management
  • Typing Speed: 81 WPM, essential for quick and accurate documentation
  • Office Equipment (phones, fax, printing) used in healthcare settings
  • Detail-oriented and Organized in managing patient records and schedules
  • Proactive and Optimistic attitude crucial for maintaining a positive healthcare environment
  • Problem Solver with experience addressing healthcare challenges
  • Multi-tasking in a fast-paced healthcare setting
  • Team Player accustomed to interdisciplinary collaboration

Timeline

Technical Support Supervisor- Interim NOC Managers

SmartChoice Communications
09.2018 - Current

Data Analyst

Salon Service Group
03.2018 - 09.2018

PCA

Mercy
01.2018 - 03.2018

Bachelor of Science - Nursing

Southwest Baptist University

High School Diploma -

Aurora High School

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Dayna Davis