Dayna Donley
Fredericksburg,VA
Summary
Take-charge professional delivering executive support and team leadership to elevator operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, customer service, dispatching, and data base management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
ATIS Elevator Inspections
FAIRFAX, VA
01.2023 - Current
- Created and maintained employee inspector schedules to ensure adequate elevator inspections.
- Provided support in resolving scheduling conflicts between inspector and elevator mechanics.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Resolved customer inquiries regarding schedule changes or availability.
- Guided employees in handling difficult or complex problems.
- Researched elevator diary years and months on which they were due.
- Researched outstanding inspections and violations to ensure that the appropriate test was being conducted.
- Adhered to Fairfax County policy's and procedures.
Store Manager
Monarch Pool Care
Fredericksburg, VA
03.2021 - 12.2022
- Exemplified the highest integrity and professional standards by assessing the customers' needs or concerns, and providing expert recommendations regarding hot tub/sauna and pool chemicals
- Maintained awareness of safety precautions and procedures by ensuring a safe store atmosphere for the customers and employees at all times.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Formed and sustained strategic relationships with clients.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Corrections Officer
Central Virginia Regional Jail
Orange, VA
03.2020 - 03.2021
- Maintain safety and security in all areas of the correction facility by overseeing all unit activities, conducting regular cell checks, as well as periodic security checks of inmates in assigned area and on institutional grounds
- Supervise the daily routine of the inmates, including but not limited to, meals, exercise work, recreations and personal hygiene, attend to special needs of inmates as needed
- Observe patterns of inmates' behavior, recognize changes, identify potential conflicts, and take appropriate actions to address the root cause
- Prepare clear, concise, and effective inmate misconduct reports, while interacting with inmates and motivating to comply with facility rules and regulations
- Operate electronic monitoring equipment, maintain/update institution log on an assigned shift in a timely manner
- Operate main access control system of the jail.
Retail Associate
Monarch Pool Care
Fredericksburg, VA
03.2018 - 03.2020
- Exemplified the highest integrity and professional standards by assessing the customers' needs or concerns, and providing expert recommendations regarding hot tub/sauna and pool chemicals
- Maintained awareness of safety precautions and procedures by ensuring a safe store atmosphere for the customers and employees at all times
- Adhered to operational best practices, while handling cash, running reports, as well as helping with scheduling
- Conducted security checks to ensure the highest security of all access points in the building, while also ensuring the security of safes, secure documents, and computer systems
- Monitored security systems to ensure safety and security of property and personal at all times.
Fulfillment Clerk
National Museum of the Marine Corps
Triangle, VA
11.2013 - 08.2015
- Conducted order fulfillment related tasks, including but not limited to, accurately processing/shipping customer orders, as well as managing returns and exchanges within the required timeframes
- Supported team in performing daily goals, ensuring work area was maintained with high standards of safety initiatives, organization and cleanliness
- Optimized workflow efficiency by updating product catalog and availability, maintaining a customer database, and handling a multiline phone system
- Contributed to increasing customer loyalty and awareness by assisting with creating E-Newsletters for distribution to 47K customers
- Conducted security checks to ensure the highest security of all access points in the warehouse, while also ensuring the security of safes, secure documents, and computer systems
- Monitored security systems to ensure safety and security of property and personal at all times.
Sales Associate
National Museum of the Marine Corps
Triangle, VA
07.2012 - 11.2013
- Ensured maximum product availability and sales by supporting daily functions, processing customer transactions, replenishing merchandise, and monitoring floor stock
- Provided an ultimate customer experience through excellent visual merchandising and store presentation, proper placement and display techniques, while maintaining an organized, clean and safe work area
- Demonstrated a friendly and outgoing attitude in all customer interactions, assisted customers with shopping needs
- Prevented loss by fostering a culture of honesty and maintaining a professional presence on the sales floor
- Conducted security checks to ensure the highest security of all access points in the store, while also ensuring the security of safes, secure documents, and computer systems
- Monitored security systems to ensure safety and security of property and personal at all times.
Front Desk Agent/ Night Auditor
Shiloh Inn
Moses Lake, WA
05.2010 - 04.2012
- Maximized productivity by closing out guest accounts upon checkout, processing payments, balancing daily transactions, as well as identifying and correcting erroneous transactions
- Handled guests' issues to resolution in order to improve the guest experience, escalated any outstanding guest inquiries or concerns to the management
- Conducted training for the new employees to acquire the skills and knowledge of the hotel tasks/policies and ensure hallmark guest experience
- Conducted security checks to ensure the highest security of all access points in the hotel, while also ensuring the security of safes, secure documents, and computer systems
- Monitored security systems to ensure safety and security of property, guests, and personal at all times.
Education
High school diploma -
Smokiam High School
Soap Lake, WA06-2008
Skills
- Behavior Management
- Microsoft Office
- Phone Systems
- Conflict Management
- Time Management
- Daily Timekeeping
- Inventory Control
- Schedule Coordination
- Customer Relations Understanding
- Administrative Duties
- Verbal And Written Communication
- Critical Thinking
- Teamwork And Collaboration
Timeline
Scheduling Coordinator
ATIS Elevator Inspections
01.2023 - Current
Store Manager
Monarch Pool Care
03.2021 - 12.2022
Corrections Officer
Central Virginia Regional Jail
03.2020 - 03.2021
Retail Associate
Monarch Pool Care
03.2018 - 03.2020
Fulfillment Clerk
National Museum of the Marine Corps
11.2013 - 08.2015
Sales Associate
National Museum of the Marine Corps
07.2012 - 11.2013
Front Desk Agent/ Night Auditor
Shiloh Inn
05.2010 - 04.2012
High school diploma -
Smokiam High School
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