Dayna Fitch
Grandview,TX
Overview
39
39
years of professional experience
Work History
Asst Mgr./weekend Mgr.
Fireplug Inn
11.2016 - 05.2025
- Assisted in daily operations and ensured compliance with health and safety regulations.
- Trained new employees on operational procedures and customer service standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Every Thing From Team Member-asst Mgr.
Various Food Service and Retail
01.1986 - 11.2016
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of service areas to ensure customer satisfaction.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
- Resolved customer complaints promptly, enhancing overall service experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Improved customer satisfaction by quickly helping each person find desired items.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Executed daily inventory management processes, ensuring accuracy and minimizing waste.
- Assisted in training staff on customer service best practices to enhance guest satisfaction.
- Streamlined scheduling procedures, improving labor efficiency while meeting operational needs.
- Coordinated promotional events to increase product visibility and drive sales performance.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Registered Dog Trainer Certificate -
Animal Behavior College
Doyline, LA03.2017
Skills
Customer service
Timeline
Asst Mgr./weekend Mgr.
Fireplug Inn
11.2016 - 05.2025
Every Thing From Team Member-asst Mgr.
Various Food Service and Retail
01.1986 - 11.2016
Registered Dog Trainer Certificate -
Animal Behavior College