Dayna Hickey
Beavercreek,OH
Summary
Motivational leader and organizational problem-solver with 3+ years advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Shift Manager
City Barbeque
Beavercreek, OH
11.2021 - Current
- Created a weekly email that covers Guest Recovery within the joint. Email is received by Market Leader, and other managers within joint.
- Run shifts, as well as load and unload meats, and prepare food as needed for shift.
- Count restaurant food inventory nightly, as well as complete all ledgers and pit par sheets
- Wrap, Build and Bag order's.
- Skilled to close Office, Front of House, Dish and Dining Room positions.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Host/Busser
Pies & Pints
Beavercreek, OH
02.2021 - 05.2022
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper set up
- Receive and record patrons' dining reservations
- Train new employees
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
Seasonal Retail Associate
Kohl's
Beavercreek, OH
09.2020 - 01.2021
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Sell credit cards to Customers
- Count money in cash drawers at the beginning of shifts to ensure amounts are correct and that there is adequate change
- Train new employees
- Organize shopping floor.
Education
High School Diploma -
Beavercreek High School
05.2021
Sinclair Community College
Skills
- Employee Performance Evaluations
- Orientating and training
- Workload Management
- Strategic Planning
- Quality Assurance
- Inventory Control
- Equipment Troubleshooting
- Energetic and Enthusiastic
- Opening and closing procedures
Languages
English
Timeline
Shift Manager
City Barbeque
11.2021 - Current
Host/Busser
Pies & Pints
02.2021 - 05.2022
Seasonal Retail Associate
Kohl's
09.2020 - 01.2021
High School Diploma -
Beavercreek High School
Sinclair Community College
Similar Profiles
Drue DringenburgDrue Dringenburg
Catering Field Coordinator at City BarbequeCatering Field Coordinator at City Barbeque
Jacqueline MasonJacqueline Mason
Catering Staff Member at City BarbequeCatering Staff Member at City Barbeque
Jalyne SmithJalyne Smith
Cashier at City BarbequeCashier at City Barbeque