Dayna Karstadt
Prescott Valley,AZ
Summary
Results-driven Environmental Service Technician known for proficient cleaning procedures and adherence to safety standards. Committed to maintaining a clean and safe environment through effective communication, team collaboration, and proactive problem-solving. While applying knowledge and experience for ongoing development in career settings.
Overview
12
12
years of professional experience
Work History
Environmental Service Technician
Northern Arizona VA Health Care System
Prescott, Arizona
11.2023 - Current
- Maintained up-to-date knowledge of service line SOPs and SDS while promoting a learning culture.
- Demonstrates proper utilization of PPE and understood procedures necessary to minimize chemical exposure and precautionary zones while performing tasks.
- Completed deep cleaning tasks including floor buffing, carpet cleaning, duct cleaning, and wall washing.
- Complies with procedures for chemical cleaners and power equipment to protect floors and fixtures.
- Cleaned and sanitized patient rooms according to SOPs and infection control standards.
- Utilized approved EPA chemicals in accurate quantities to ensure cleanliness and disinfection on high-touch surfaces and high-traffic areas.
- Executed established safety protocols for proper handling of hazardous materials and ensured waste disposal in strict compliance with health regulations.
- Managed cleaning equipment and tools for optimal facility upkeep while proficiently assembling and disassembling for comprehensive cleaning to extend equipment lifespan. .
- Complies with OSHA standards related to environmental services operations.
- Collaborated with leadership and nursing staff to promptly resolve cleanliness issues.
- Reported maintenance problems to facilitate timely repairs, ensuring safety and hygiene.
- Educated new team members on cleaning protocols and standards to boost team efficiency.
- Interacted professionally and suitably in routine operations involving peers and leadership alike.
- Executed communication responsibilities during AES to ensure seamless interaction and address issues between leadership and staff members.
Customer Service Associate
Kohls Department Store
Nampa, Idaho
10.2020 - 06.2021
- Processed transactions accurately at cash register to ensure smooth operations.
- Resolved customer inquiries promptly, enhancing overall satisfaction.
- Resolved customer complaints with empathy and professionalism, fostering customer loyalty.
- Maintained confidentiality of customer information to protect company integrity.
- Organized and prioritized tasks effectively while meeting strict deadlines.
- Utilized active listening skills to effectively address customer questions and concerns.
- Supported customer service goals through friendly and knowledgeable communication.
- Executed specific duties to streamline overall workflow and improve service delivery.
Customer Service Clerk/Florist Assistant
Frys Food
Prescott, Arizona
05.2014 - 08.2015
- Resolved customer complaints through active listening and effective problem-solving.
- Engaged with customers to inform them about services and products, fostering informed purchasing decisions.
- Processed customer orders with precision and speed, ensuring customer satisfaction.
- Assisted customers in obtaining services with professionalism and poise.
- Collaborated with team members to enhance service delivery and streamline operations.
- Maintained front checkout area for smooth traffic flow.
- Monitored inventory levels to ensure merchandise availability.
- Answered incoming calls and emails, delivering frontline support for transactions.
Education
High School Diploma -
Trinity Christain School
Prescott, AZ05.2014
Sterile Processing Onboarding Modules
Talent Management System
VASkills
- Infection control practices
- SDS and SOP knowledge
- SOP compliance
- Environmental cleaning procedures
- Contaminated site remediation
- Hazardous waste management
- Chemical handling proficiency
- Equipment operation skills
- Facility housekeeping standards
- Active listening and communication
Team collaboration
Interpersonal effectiveness - Continuous improvement mindset
- Professional development
Timeline
Environmental Service Technician
Northern Arizona VA Health Care System
11.2023 - Current
Customer Service Associate
Kohls Department Store
10.2020 - 06.2021
Customer Service Clerk/Florist Assistant
Frys Food
05.2014 - 08.2015
High School Diploma -
Trinity Christain School
Sterile Processing Onboarding Modules
Talent Management System