Dayna Kelly
New York,NY
Summary
Compassionate Management Leader with over 10 years of experience in retail, education, and home healthcare. Expert in team leadership, optimizing performance, and managing long-term care plans. Focused on fostering trust-based relationships and enhancing client wellness through effective problem-solving and operational excellence.
Overview
16
16
years of professional experience
Work History
Home Health Aide
Time For Care
New York, USA
01.2025 - Current
- Provided comprehensive, one-on-one lifestyle support and personalized care for a private client, fostering an environment of independence and well-being within the home.
- Assisted with personal care and daily grooming routines with a focus on preserving client dignity, self-esteem, and personal style.
- Served as health advocate and liaison among client, family, and physicians, facilitating continuity of care and enhancing quality of life.
Group Leader
Manhattan Charter School
New York, USA
08.2022 - 06.2024
- Collaborated with school administrators to modernize lesson plans by integrating new technologies and pedagogical strategies, enhancing student engagement.
- Designed and executed daily lesson plans and enrichment activities for diverse student groups, ensuring alignment with school-wide educational standards.
- Maintained a secure learning environment through rigorous monitoring of student behavior and strict adherence to safety protocols.
First Assistant Manager
Aerosoles
New York, USA
01.2010 - 10.2012
- Coordinated employee schedules and managed shift adjustments to ensure peak floor coverage during high-traffic periods, optimizing labor costs.
- Led recruitment, interviewing, and onboarding of new personnel; mentored team members on company policy and performance expectations to enhance team integration.
- Acted as the primary point of contact for complex customer inquiries, resolving issues efficiently to maintain high brand loyalty and satisfaction scores.
Education
LaGuardia Community College
Long Island City, NY04-2026
Skills
- Patient advocacy and care
- Care plan management
- Wellness monitoring
- Safety and risk management
- Schedule optimization
- Conflict resolution
- Analytical thinking skills
- Adaptable response strategies
- Relationship building skills
- Crisis intervention
- Customer service
- Operations management
Timeline
Home Health Aide
Time For Care
01.2025 - Current
Group Leader
Manhattan Charter School
08.2022 - 06.2024
First Assistant Manager
Aerosoles
01.2010 - 10.2012
LaGuardia Community College