DAYNA LOPEZ
Maple Heights,OH
Summary
Client-oriented Realtor/ Notary Public streamlining operations, I implemented my organizational skills and professional telephone demeanor at SPECTRUM CHARTER COMMUNICATIONS to significantly improve service efficiency. My proactive approach in database management and customer relationship management, coupled with a track record of developing impactful solutions, underscores my commitment to excellence and innovation in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Service Representative
SPECTRUM CHARTER COMMUNICATIONS
06.2022 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure.
- Applies computer skills to navigate multiple tabs, windows and systems.
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.
Cable Installation Tech
SPECTRUM CHARTER COMMUNICATIONS
08.2021 - 06.2022
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing problems and analyzing systems for efficiency.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Realtor
BRICK HOUSE REALTY
08.2019 - 03.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
05.2016 - 08.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
Water Purification Specialist
NATIONAL GUARD OF UNITED STATES
10.2014 - 10.2020
- Optimized filtration systems for increased efficiency, resulting in decreased water waste.
- Enhanced water quality by implementing advanced purification techniques and technologies.
- Observed variations in operating conditions by interpreting meter, gauge, and graph readings as well as water quality test results.
- Assisted in water reconnaissance and site preparation
Education
Business Management
Wright State University
Dayton, OH08-2016
Skills
- Organization
- Database management
- Customer relationship management
- Service recommendations
- Account updating
- Remote assistance
- Customer service
- Professional telephone demeanor
- Order processing
- Microsoft Office Suite
- Staff education and training
- Information security
Certification
- Real Estate License - Ohio Real Estate Commission.
- Notary Public License - Ohio Secretary of State or equivalent authority.
Notary Public
Being a public official who witnesses the signing of legal documents and verifies the authenticity of those documents
Timeline
Call Service Representative
SPECTRUM CHARTER COMMUNICATIONS
06.2022 - Current
Cable Installation Tech
SPECTRUM CHARTER COMMUNICATIONS
08.2021 - 06.2022
Realtor
BRICK HOUSE REALTY
08.2019 - 03.2023
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
05.2016 - 08.2021
Water Purification Specialist
NATIONAL GUARD OF UNITED STATES
10.2014 - 10.2020
Business Management
Wright State University
Similar Profiles
Robshell FlowersRobshell Flowers
Video Repair CSR at Spectrum/ Charter CommunicationsVideo Repair CSR at Spectrum/ Charter Communications
Jaime SellarsJaime Sellars
Account Manager, Outside Sales at Spectrum Charter CommunicationsAccount Manager, Outside Sales at Spectrum Charter Communications
Anthony SteeleAnthony Steele
Residential Connectivity Sales Specialist at Spectrum Charter CommunicationsResidential Connectivity Sales Specialist at Spectrum Charter Communications