Dayna MacQueen

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained high standards of service & customer satisfaction in a high-paced brewery setting.
• Leveraged extensive bartending experience to provide mentorship to less experienced staff.
• Actively contributed to menu planning & creating a positive guest experience.

• Joined the team at The Tuscan Sea Bar & Grill & later transferred to the new Tuscan Kitchen location at the Artisan Hotel at the Tuscan Village in Salem, NH for their grand reopening.
• Released from the role prior to the Salem location's opening due to staff reconstruction.

• Supported both locations during seasonal staff transitions & played a key role in preparations for the new restaurant's launch.
• Provided attentive service during high-volume period enthusiastically and promoted excellent service to customers, successfully increasing referrals, and walk-in business without sacrificing attention to detail.
• Assisted in menu development, training, & set-up for the Salem location during its pre-opening phase.

• Maintained comprehensive knowledge of the restaurant’s menu, including seasonal offerings, specials, and an extensive selection of craft cocktails, wines, and beers, to offer tailored recommendations and enhance the dining experience.
• Delivered exceptional service in a high-volume environment while adhering to the restaurant’s award-winning allergy commitment, ensuring the safe dining experience of guests with dietary restrictions and food allergies.
• Expertly prepared and served a variety of beverages, including craft cocktails, while ensuring compliance with state and restaurant guidelines for responsible alcohol service.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed strict recipes and drink measurements to guarantee consistency & minimize product waste.

• Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Helped management plan and serve bar menu exceeding customer expectations.
• Created attractive bar displays by strategically arranging bottles and glasses.

• First upscale dining experience, which ignited my passion for wine and elevated service standards gaining valuable experience in fine dining service, sparking my interest in upscale dining and wine pairings.
• Developed foundational knowledge of upscale service and fine dining etiquette, while expanding my expertise in wine pairings and guest engagement.
• Enhanced guest experience by accurately presetting tables based on orders, minimizing the need for requests and creating a seamless, intuitive service environment. Developed an exceptional ability to anticipate guest needs through this approach, contributing to overall satisfaction.
• Overcame initial challenges by learning from mistakes and steadily improving, which fostered a commitment to continuous education and growth in hospitality.
• Although it wasn’t the best fit at the time, this role laid the foundation for my passion for the wine industry and elevated service.

• Certified trainer for new hires across the front-of-house team, ensuring consistent adherence to company policies and quality standards.
• Managed bar inventory, restocking, and cleanliness while overseeing daily operations behind the bar

Cross-trained in multiple front-of-house roles, including:

• Host: Greeted and seated guests, managed wait times, and handled guest inquiries
• ToGo: Efficiently handled takeout orders, ensuring accuracy and quality
• Server Assistant/Busser: Supported servers by clearing tables, resetting them quickly, and maintaining a clean dining area
• Assisted in managing the floor during busy nights, coordinating service, and immediately addressing & resolving any issues to guarantee total guest satisfaction.
• Provided support wherever needed to ensure smooth and efficient restaurant operations