Dayna Riley
Livonia,MI
Summary
With over 14 years of experience in a leadership role, I have consistently leveraged strong problem-solving abilities to enhance business plans and daily operations. My organized and results-driven approach has allowed me to effectively lead teams, improve processes, and achieve company objectives. As a supportive manager, I possess exceptional skills in team building, leadership, and motivation, along with a strong focus on customer service and relationship building. I believe that my experience and expertise would be valuable to any organization aiming to achieve its goals through effective leadership and management practices.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director
Motown Children Surgery
Westland, MI
10.2023 - Current
- Oversee the daily operations of the dental surgery site, ensuring that patient care is of the highest quality and meets industry standards
- Manage a team of dental professionals, including dentists, and support staff
- Monitor and evaluate site performance against established goals and KPIs, and develop strategies to improve performance as needed
- Labor hours management
- Provider recruiting
- Compliance/ Survey readiness
- Train and supervise staff across the site, ensuring that they have the necessary skills, tools, and resources to deliver high-quality patient care and customer service
- Develop and implement operational policies and procedures to ensure compliance with industry regulations and guidelines
- Manage the financial aspects of the facility, including budget development and monitoring, financial reporting, and ensuring the facility operates within budgetary constraints
- Work with the marketing team to develop and implement marketing strategies to attract new patients and retain existing patients
- Maintain relationships with vendors and suppliers, ensuring that all necessary supplies and equipment are available and functioning properly
- Identify opportunities for growth and improvement and develop plans to implement changes
- Stay up-to-date with industry trends and developments, and provide guidance and recommendations to senior management on strategies and tactics to maintain a competitive edge.
Healthcare Operations Manager
DaVita Kidney Care (Dialysis Center)
Ypsilanti, MI
08.2010 - 10.2023
- Financial Management- responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives
- Risk Management/Quality Assurance Compliance- ensures compliance with DaVita's policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPPA, CMS, OSHA, or other governing agencies)
- Facility/Equipment Management- identifies and plans prompt corrective action for any issues with safety or equipment systems to provide quality of care and to ensure the safety of patients and teammates
- Maintain and communicate facility emergency-management programs
- Patient Care Management- promotes the optimal clinical outcomes, regulatory compliance for the facility to ensure consistent, efficient and safe treatment delivery
- Teammate Management- provides leadership to direct reports, plans, organizes and supervises the nursing, technical and biomedical staff to ensure high quality patient care according to DaVita policy
- Hire, coach, provide performance management, supervise daily operations, address teammate relations issues appropriately and escalate if necessary
- Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammates absences
- Keep teammates up-to-date on policies, new laws and regulations affecting work, ensure mandatory in-services and annual competencies are completed as required.
Physical Therapist Assistant
Oak Park Rehabilitation Center
Belleville, MI
04.2004 - 01.2010
- Massage therapy for pain relief and relaxation
- Heat pack therapy for deep tissue relaxation and faster healing
- Charting and notes dictation for accurate and timely medical documentation
- Office support, filing, typing, and other clerical duties for efficient management of administrative tasks.
- Provided physical therapy treatments to patients as directed by the Physical Therapist.
- Performed administrative tasks such as scheduling appointments and updating medical records.
- Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.
- Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment.
Activity Director
Willow Creek Assisted Living
Belleville , Wisconsin
01.2000 - 10.2003
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Created monthly activity calendars with a variety of recreational options.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Facilitated group discussions on topics such as current events, health issues, and hobbies.
- Lead weekly outings to local attractions such as parks and museums.
- Developed individualized plans for each resident based on their interests and abilities.
- Adapted existing activities or developed new ones to meet the changing needs of participants.
- Encouraged socialization among residents by organizing group games or outings.
Education
Associate's degree - Liberal Arts
Schoolcraft Community College
Livonia, MIBachelor's degree - Healthcare Administration
University of Michigan
Dearborn, MISkills
- Multi-unit management
- Recruiting and Training
- Hiring and Retention
- Performance evaluation
- Budget and Cost Control
- Operations Management
- Business Administration
- Communication
- Team Management
- Rules and regulations
- Facilities Management
Certification
- Licensed Physical Therapy Assistant
- BLS Certification
Timeline
Director
Motown Children Surgery
10.2023 - Current
Healthcare Operations Manager
DaVita Kidney Care (Dialysis Center)
08.2010 - 10.2023
Physical Therapist Assistant
Oak Park Rehabilitation Center
04.2004 - 01.2010
Activity Director
Willow Creek Assisted Living
01.2000 - 10.2003
Associate's degree - Liberal Arts
Schoolcraft Community College
Bachelor's degree - Healthcare Administration
University of Michigan
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