Dayna Shock
West Branch
Summary
Dynamic clinical operations leader with a proven track record at MidMichigan Community Health Services, excelling in stakeholder communication and clinical leadership. Spearheaded initiatives that enhanced patient care and team collaboration, while implementing effective audit preparation strategies. Recognized for securing funding through persuasive grant writing, driving continuous improvement in healthcare delivery.
Experienced clinical operations leader with focus on optimizing processes and driving impactful results. Proven ability to lead cross-functional teams, adapt to evolving healthcare environments, and implement strategic initiatives. Strong background in regulatory compliance, budget management, and clinical trial oversight. Recognized for fostering collaboration, ensuring reliability, and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Director of Clinical Operations
MidMichigan Community Health Services
03.2025 - Current
- Promoted a culture of continuous improvement by conducting regular audits and implementing necessary changes to optimize performance.
- Led cross-functional teams for successful project execution within established timelines.
- Secured funding for new initiatives through persuasive grant proposal writing and presentation skills.
- Evaluated vendor contracts and service agreements, ensuring cost-effective procurement of essential supplies and equipment for clinical operations.
- Developed systems and procedures for effective project management and clinical operations.
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
Director of Specialty Services
MidMichigan Community Health Services
11.2023 - 03.2025
- Overseeing Addiction Medicine, Psychiatry, and Behavioral Health Departments.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Manager of Addiction Med and Psychiatry
MidMichigan Community Health Services
06.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop Health Home Programs
- Maintain and Manage Federal MOUD regulations.
RN Float Nurse
MidMichigan Community Health Services
11.2020 - 06.2021
- Led patient care initiatives to improve recovery outcomes and satisfaction.
- Mentored medical assistants, enhancing team capabilities and patient care standards.
- Developed and implemented protocols for efficient emergency response.
- Spearheaded quality improvement projects, optimizing workflow processes.
- Coordinate vaccine clinics.
- Rooming, EHR, Scheduling, and phone triage.
RN Care Manager
Pediatric Consultants Of Troy
06.2018 - 11.2020
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- After hours- triage/on call
RN Care Manager
United Physician Group
05.2017 - 06.2018
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Monitored patient reactions to drugs and carefully documented findings.
Charge Nurse
Henry Ford Hospital
01.2010 - 06.2018
- Supervised nursing staff, ensuring compliance with safety protocols and quality care standards.
- Developed and implemented patient care plans, enhancing treatment outcomes and patient satisfaction.
- Trained new staff on clinical procedures and best practices, fostering a collaborative environment.
- Coordinated daily operations, optimizing workflow and resource allocation across departments.
- Conducted regular assessments of patient conditions, adjusting care plans based on evolving needs.
- Implemented evidence-based practices that improved clinical efficiency and reduced medication errors.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
Education
Masters of Nursing And Leadership - Nursing
Grand Canyon University
Phoenix, AZ05-2024
Bacherlors of Science And Nursing - Nursing
University of Detroit Mercy
Detroit, MI05-2010
Skills
- Adverse event reporting
- Audit preparation
- Document management
- Therapeutic area expertise
- Patient recruitment
- Stakeholder communication
- Clinical leadership
- Patient care
- Collaborative skills
- Direct patient care
Timeline
Director of Clinical Operations
MidMichigan Community Health Services
03.2025 - Current
Director of Specialty Services
MidMichigan Community Health Services
11.2023 - 03.2025
Manager of Addiction Med and Psychiatry
MidMichigan Community Health Services
06.2021 - 11.2024
RN Float Nurse
MidMichigan Community Health Services
11.2020 - 06.2021
RN Care Manager
Pediatric Consultants Of Troy
06.2018 - 11.2020
RN Care Manager
United Physician Group
05.2017 - 06.2018
Charge Nurse
Henry Ford Hospital
01.2010 - 06.2018
Masters of Nursing And Leadership - Nursing
Grand Canyon University
Bacherlors of Science And Nursing - Nursing
University of Detroit Mercy
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