Summary
Overview
Work History
Education
Skills
Timeline
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Dayna Sisneros

Santa Fe

Summary

Dynamic professional with a proven track record at Tesuque Casino, excelling in customer engagement and complex problem-solving. Leveraged leadership qualities and computer competencies to enhance casino operations and customer satisfaction. Demonstrated exceptional time management and attention to detail, significantly contributing to team success and operational efficiency. Highly efficient Lead Accounting Services Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

14
14
years of professional experience

Work History

Accounting Services Associate

Tesuque Casino
04.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Doing Daily Audits for all Departments
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • working closely with the IT and Slot departments to complete Moves, Machine Install, Removals and Machine Conversion
  • Doing Daily Meters on the Casino Floor
  • Calculations to make sure all the daily totals add up for the day.
  • working closing with the Drop Team to make sure all the casino revenue is getting counted correctly.

Slot Host

Tesuque Casino
01.2010 - 04.2023


  • Assisted in maintaining a clean and organized casino floor, contributing to an inviting atmosphere for all guests.
  • Played a key role in driving customer retention rates through genuine relationship-building efforts tailored to individual preferences.
  • Excelled in multitasking during peak hours by simultaneously addressing guest needs, responding to machine issues, and supporting team members as needed.
  • Working on Casino Machine that might need assistant
  • Paying out Jackpots and Hand pays

Education

No Degree - Computer And Information Sciences

Santa Fe Community College
Santa Fe, NM

High School Diploma -

Santa Fe Indian School
Santa Fe, NM
05.2004

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Flexible Schedule
  • MS Office
  • Data Entry
  • Customer service orientation
  • Client Engagement
  • Performance Improvement
  • Management Support
  • Computer competencies
  • Goal-Driven
  • Flexible Hours
  • Team Leadership

Timeline

Accounting Services Associate

Tesuque Casino
04.2023 - Current

Slot Host

Tesuque Casino
01.2010 - 04.2023

No Degree - Computer And Information Sciences

Santa Fe Community College

High School Diploma -

Santa Fe Indian School

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Dayna Sisneros