Dayna Tervort
Grantsville
Summary
Dynamic Operations Manager with a proven track record at Best Buy, excelling in team leadership and workflow optimization. Spearheaded process improvements that enhanced productivity and customer satisfaction. Skilled in inventory management and staff training, fostering a culture of accountability and performance excellence. Committed to implementing effective policies and procedures for operational success.
Overview
14
14
years of professional experience
Work History
Operations Manager
Best Buy
Murray, UT
08.2008 - 10.2015
- Assisted in managing daily operations to ensure efficiency and effectiveness.
- Monitored inventory levels, ensuring timely replenishment of supplies.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Loss Prevention Manager
Shopko
Murray, UT
05.2001 - 10.2004
- Implemented loss prevention strategies to mitigate theft and shrinkage.
- Conducted comprehensive audits and investigations into inventory discrepancies.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
- Monitored surveillance systems to detect suspicious behaviors and prevent losses.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Inventory control
- Workflow optimization
- Delegation
Accomplishments
I was the District Trainer for Best Buy
Best inventory was -$3.61 at Best Buy
Timeline
Operations Manager
Best Buy
08.2008 - 10.2015
Loss Prevention Manager
Shopko
05.2001 - 10.2004
High School Diploma -
Copper Hills High School