Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OperationsManager

Dayna Tervort

Grantsville

Summary

Dynamic Operations Manager with a proven track record at Best Buy, excelling in team leadership and workflow optimization. Spearheaded process improvements that enhanced productivity and customer satisfaction. Skilled in inventory management and staff training, fostering a culture of accountability and performance excellence. Committed to implementing effective policies and procedures for operational success.

Overview

14
14
years of professional experience

Work History

Operations Manager

Best Buy
08.2008 - 10.2015
  • Assisted in managing daily operations to ensure efficiency and effectiveness.
  • Monitored inventory levels, ensuring timely replenishment of supplies.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies and inventory shrinkage.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.

Loss Prevention Manager

Shopko
05.2001 - 10.2004
  • Implemented loss prevention strategies to mitigate theft and shrinkage.
  • Conducted comprehensive audits and investigations into inventory discrepancies.
  • Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
  • Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
  • Monitored surveillance systems to detect suspicious behaviors and prevent losses.
  • Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT
06-1997

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Inventory management
  • Policies and procedures implementation
  • Performance monitoring
  • Inventory control
  • Workflow optimization
  • Delegation

Accomplishments

I was the District Trainer for Best Buy

Best inventory was -$3.61 at Best Buy

Timeline

Operations Manager

Best Buy
08.2008 - 10.2015

Loss Prevention Manager

Shopko
05.2001 - 10.2004

High School Diploma -

Copper Hills High School

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Dayna Tervort