Dayna Thornton

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

• Handle game day setup of banners, concourse displays, props, door handouts, etc.
• Meet and Escort participants for pre-game and in-game activations including Stick Kid, Jr. Starter, Military Hero, and intermissions
• Handle distribution of prizes to winners (intermission games, lucky row, etc.)
  Assist with door handouts, giveaways, etc.
• Work outside promotional events as needed
• On camera presence during arena promotions to showcase different prizes and execute games
• Assist with in-game video features shoots as needed
  Must be able to interact with contestants and host, as well as model and interact with prizes and game play props

• Informed clients of policies and procedures.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Developed comprehensive reports outlining investigation findings, settlement recommendations, and supporting evidence for use in both internal reviews and external negotiations.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Offered friendly and efficient service to customers in challenging situations with ease. Greeted visitors and customers upon arrival, offered assistance, answered questions to build rapport and retention, and confirmed reservations and identification.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

• Scheduled appointments with potential clients to discuss wedding plans.
• Coordinated with vendors in securing necessary supplies and services for wedding.
• Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
• Maintained accurate notes of changes and requests for each event and ascertained allocation.
• Supervised events from start to finish using effective crowd control methods.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

Currently Attending

• Elected Captain of JV Volleyball team (2018-2020)
• Member of AHMO Volleyball (2018-2020)
• Member of Multicultural Club (2018-2022)
• Member of Floriculture CDE (2019-2020)
• Member of DECA (2021-2022)
• Member of Skills USA (2021-2022)
• Member of Model UN (2021-2022)