Dayna Ulicny
Windermere,FL
Summary
Dynamic team leader and adept sales developer, I excelled at Starbucks by elevating customer satisfaction and loyalty through exceptional service and relationship building. Skilled in cash handling and customer engagement, I boosted sales significantly. My proactive approach and ability to thrive in fast-paced environments have consistently enhanced team efficiency and business success. Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Orlando, FL
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Server
Aji Sushi Japanese Restaurant
Winter Garden, FL
03.2022 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Managed inventory of dining supplies to prevent shortages during service.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Smoothie Barista
Planet Smoothie
Windermere, FL
02.2021 - 08.2022
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served juices and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Demonstrated expertise in operating various blending machines and equipment, maintaining optimal performance levels with regular cleaning and maintenance checks.
- Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
- Created quality beverages for customers following recipes and presentation standards.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Communicated special requests and coordinated daily tasks working with teammates.
- Explained product details to share ingredients, allergens or preparation methods.
- Solved problems, finding possible causes, and taking action to correct.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Contacted supervisor to notify of low product stock or other concerns.
- Took customer orders and accurately processed in system.
- Collaborated with team members to streamline order processing and increase overall efficiency.
- Improved customer satisfaction by crafting delicious and visually appealing smoothies tailored to individual preferences.
- Increased revenue by upselling additional items such as snacks or meal replacements along with smoothie purchases.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
Education
No Degree - Business
Valencia College
Orlando, FL08-2025
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Team Leadership
- Relationship Building
- Customer Engagement
- Customer care
- Networking
- Negotiation
- Product description
- Relationship selling
- Up-selling
- Customer Service
- Sales Development
Timeline
Barista
Starbucks
10.2023 - Current
Server
Aji Sushi Japanese Restaurant
03.2022 - 12.2023
Smoothie Barista
Planet Smoothie
02.2021 - 08.2022
No Degree - Business
Valencia College