Dayna Urias

At the moment I volunteer as often as I can. I volunteer at a recovery center for men and women currently in treatment programs. I happily help with the staff and other volunteers to prepare food, serve food and help with the clean up the kitchen. I absolutely love doing this. Helping people, preparing food, serving food is my happy place.

• Communicated with staff members to stay informed about volunteer opportunities and events.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Educated customers about billing, payment processing and support policies and procedures.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

I absolutely loved my role as a bank teller. I would still be there, but as life sometimes does it stepped in and I had to leave my job due to a family illness. My father-in-law had dementia and needed my around the clock care.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Processed customer transactions promptly, minimizing wait times.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Educated customers on banking products, enabling them to make informed decisions about their finances.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Consistently contact customers to acquire payment for overdue accounts. Initiate collection calls, set up credit card payments to bring bills to a current status and assist customers with financial hardships in devising re-payment programs.

• Direct calls through appropriate departments and handle customer complaints.
• Utilize automated systems to enter confidential customer data and payment information.
• Completed extensive customer service training, including instruction in collection compliance laws.
• Processed payments and applied to customer balances.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Researched accounts and completed due diligence to resolve collection problems.
• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Counseled debtors on payment options and arranged installment agreements.
• Used probing techniques to determine debtors' reasons for delinquency.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Assisted in implementing procedures and policies to facilitate timely payments.

Provided support to staff within invoicing/billing tasks. Performed an array of administrative duties. Provided customer assistance and managed an extremely busy telephone system.

• Played a key role in bringing invoicing to current status from a six-month backlog.

I left the company when they had to close their doors. I enjoyed my job there very much.