DAYNA WOODARD

• Coordinated daily client pickups and deliveries, ensuring timely service and accuracy
• Enhanced client satisfaction through reliable and efficient logistics management
• Utilized strong organizational skills to streamline delivery processes

• Resolved logistical challenges swiftly, maintaining high service standards
• Contributed to operational efficiency with precise scheduling and route planning
• Transport goods safely across regions, ensuring timely deliveries and customer satisfaction

• Maintained vehicle compliance and safety standards, reducing incidents and delays
• Collaborated with logistics teams to optimize routes, improving delivery efficiency
• Resolved on-road issues swiftly, minimizing downtime and maintaining schedule integrity
• Maintained impeccable driving record and history of zero incidents.
• Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.

Deliver technical support remotely, resolving hardware and software issues efficiently

• Consistently maintained 95% customer satisfaction rate through effective troubleshooting
• Enhance support processes, reducing call times while ensuring client satisfaction
• Utilize analytical skills to address network problems, ensuring seamless communication
• Collaborate with team to improve service delivery, achieving measurable results
• Role as, Technical Support Specialist, I provided mentorship to team members, fostering skill development and knowledge-sharing within the team. I specialized in supporting Mac OS environments, assisting users with troubleshooting, software configurations, and system optimizations to ensure seamless operations. My approach emphasized clear communication and empowering team members to resolve complex issues independently.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

• Resolved account inquiries with compliance, enhancing client satisfaction and retention
• Facilitated interdepartmental collaboration, improving issue resolution efficiency
• Updated CRM records for streamlined problem-solving and data accuracy
• Conducted thorough research on complex cases to provide accurate information and facilitate informed decision making.
• Improved account reconciliation accuracy by implementing new tracking systems and tools.

• Resolved billing issues and product concerns via multiple channels, enhancing customer satisfaction
• Maintained precise customer data during service changes, ensuring smooth transitions
• Improved customer interaction efficiency, contributing to higher service quality
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.