DAYNALEE ORIENTAL
Orlando,FL
Summary
Hey I'm a hard working client services professional with a strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Devoted to providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Dnc Reliable Care
2024.06 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared meals and snacks and fed clients.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Scheduled daily and weekly care hours for client caseload.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Team Member To Trainer
Shake Shack
2022.11 - Current
- As a trainer at shake shack it is my duty to teach and enforce all standard operating procedures
- I observe new hires, coach and correct the standard procedures
- I multitask different things to make sure the job gets done
- Work in fast-paced environments and are skilled in food preparation, operating computer systems, and using various cooking equipment.
Bank Representative
USAA BANK
2022.03 - 2022.10
- Open personal and business accounts
- Maintain existing accounts and resolve client concerns in a manner that ensures client satisfaction and meets all procedural requirements
- Balance daily work within standards and minimize risk by identifying any potential fraudulent transactions
- Demonstrate strong commitment to customer service and engagement as measured by department Call Quality Team.
Cashier
WestGate Resorts
2021.04 - 2022.03
- Make friends fast by delivering great service
- Stay organized and orderly
- Assist guests with Florida Lottery transactions
- Conduct monthly inventory
- Clean counters and keep workspace neat
- Provide assistance for customers with special billing requests especially timeshare owners
- Take food and drink orders and receive payment from customers.
Quality Assurance Specialist
Conduent
2020.09 - 2021.04
- Performing routine inspections and quality tests
- Creating training materials and operating manuals
- Addressing and discussing issues and proposed solutions with superiors
- Identifying and resolving workflow and production issues
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints.
Chiropractic Assistant /Front Desk
West Orlando Chiropractic Care
2019.02 - 2020.08
- Maintain accurate case histories of patients
- Arrange for diagnostic x-rays to be taken
- Suggest and apply the use of supports such as straps, tapes, bandages, or braces if necessary
- Control the patients in the waiting room by checking them in and having them prepared for their visit
- Maintain inventories
- Handle incoming, outgoing calls and mail
- Maintained patient confidentiality and information security and kept track of their data over multiple visits
- Performed insurance verification, pre-certification, and pre-authorization
- Reviewed the patient's charts and documents for maintaining the accuracy and ensured that all codes were accurate and active
- Reviewed and validated accuracy of charges, including dates of service, services provided, location, patient identification, and provider signature.
Education
High School Diploma -
Evans High School
Orlando, FL05.2017
Diploma In Medical Assistant
Southern Technical College
Orlando, FLSkills
- Efficient and Detail-Oriented
- Quality Assurance
- Management
- Time Management
- Understanding Customer Needs
- Creative Problem Solving
- Medical records management
- Invoice and claim preparation
- Insurance verification
- Patient confidentiality
- MS Office Suite (Word, Excel, PowerPoint)
- Claims Processing
- Multiple line phone systems
- Banking / Accounting
- Cash Handling
- Creole and English speaking
- Seizure Management
- Emotional Support
- Feeding Assistance
- Safety Compliance
- Active Listening
- Meal Preparation
- Care Planning
Certification
- HIPAA Certification (American Heart Association)
- OSHA/HIV Certification (American Heart Association)
- CPR & First Aid Certified (American Heart Association)
Timeline
Caregiver, Special Needs
Dnc Reliable Care
2024.06 - Current
Team Member To Trainer
Shake Shack
2022.11 - Current
Bank Representative
USAA BANK
2022.03 - 2022.10
Cashier
WestGate Resorts
2021.04 - 2022.03
Quality Assurance Specialist
Conduent
2020.09 - 2021.04
Chiropractic Assistant /Front Desk
West Orlando Chiropractic Care
2019.02 - 2020.08
High School Diploma -
Evans High School
Diploma In Medical Assistant
Southern Technical College
- HIPAA Certification (American Heart Association)
- OSHA/HIV Certification (American Heart Association)
- CPR & First Aid Certified (American Heart Association)
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