Dayna M Grimwood

Work Preference

Work Type

Full TimeGig Work

Important To Me

Career advancement

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

16

years of professional experience

Work History

Dispatcher, Intake specialist, Gurney Assist

Wheelcare Express Inc.

Santa Rosa , CA

09.2021 - Current

- Coordinated driver communication, ensuring timely pickups and drop-offs to enhance operational flow.
- Monitored vehicle movement through GPS tracking to improve route planning and dispatch accuracy.
- Handled high call volumes, maintaining data entry accuracy to support dispatch operations.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Addressed emergencies by reallocating resources promptly to ensure safety.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Updated records of driver locations, delays, and cancellations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Communicated with drivers to ensure safety and compliance.
- Provided support to drivers regarding directions, paperwork.
- Received and processed customer orders for transportation services.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Partnered with team members to strengthen operational workflows and process improvements.

Cashier, Christmas Tree lot worker

Pronzini Christmas Tree Farms

Petaluma, CA

10.2015 - 01.2020

Stocked shelves and maintained orderly front-lane merchandise.
greeted customers entering store and resolved customer needs promptly.
Loaded and unloaded goods from warehouse to trucks for shipping or storage.
Stocked, tagged and displayed merchandise as required.
Worked flexible hours across night, weekend, and holiday shifts.
Resolved problems, improved operations and provided exceptional service.

Walmart Associate/Morning Stocker

Walmart

Windsor, CA

08.2016 - 05.2017

Stocked shelves and arranged displays to enhance product visibility and attract customer attention.
Unboxed new merchandise and restocked shelves in organized, appealing layouts to promote items.
Worked with team members to restock inventory during peak hours.
Organized store by returning merchandise to correct areas and restocking displays.
Helped customers locate products and answered questions about store offerings.
Greeted customers to identify needs and wants.
Inspected products for defects or damage before stocking shelves.
Watched for security risks and theft to support safe handling of situations.
Operated pallet jacks and other equipment safely during stocking tasks.
Stocked merchandise on store shelves according to company standards.
Lifted materials of varying weights on a regular basis.
Moved and rebuilt shelves, racks, and displays to increase merchandise visibility.
Arranged products on shelves to enhance visual appeal. on shelves and displays to follow company policies.
Palletized merchandise to facilitate efficient movement to sales floor locations.
Reviewed orders and identified items for restocking. to obtain item numbers and located merchandise in bins or on shelves.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Performed cash, card, and check transactions to complete customer purchases.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Marked stock with identification tags and labels to outline information such as storage locations.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Assistant Manager, Customer Service, Cashier

Dollar Tree

Novato, CA

06.2010 - 12.2012

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervised day-to-day operations to meet performance, quality and service expectations.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Counted money in drawers at beginning and end of each shift.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Resolved customer complaints and maintained clean and tidy checkout area.
Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Performed cash, card, and check transactions to complete customer purchases.
Set up new sales displays each week with fresh merchandise.
Processed refunds and exchanges in accordance with company policy.
Learned duties for various positions and provided backup at key times.
Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Redwood Highschool, Larkspur, CA

06-1998

Skills

GPS tracking
Dispatching procedures
Traffic monitoring
Route optimization
Data management accuracy
Schedule coordination
Microsoft office
Log updates
Workflow prioritization
Time optimization
Improving operations
Client relationship management
Customer service
Communication effectiveness
Driver communication
Conflict resolution
Communication skills
Problem solving
Incident reporting
Emergency protocols
Critical thinker
Decision-making
Stress tolerance
Attention to detail

Multitasking
Team collaboration
Active listening
Time optimization
Call management
Route navigation
Problem-solving
Problem-solving
Drawer balancing
Product restocking
Credit card processing
Reports and documents
Cash register systems
Inventory control
Professionalism and courtesy
Money handling
Empathy and patience
Dependability
Multitasking and organization
Dressing room maintanence
Merchandise restocking
Loss prevention
Store maintenance
Quick learner

Timeline

Dispatcher, Intake specialist, Gurney Assist - Wheelcare Express Inc.

09.2021 - Current

Walmart Associate/Morning Stocker - Walmart

08.2016 - 05.2017

Cashier, Christmas Tree lot worker - Pronzini Christmas Tree Farms

10.2015 - 01.2020

Assistant Manager, Customer Service, Cashier - Dollar Tree