Dayna N. Garcia
Mission,TX
Summary
Results-driven professional with a proven track record at London Fruit, specializing in invoice processing and dispute resolution. Demonstrates exceptional attention to detail and strong interpersonal skills, contributing to enhanced employee relations and streamlined HR processes. Recognized for outstanding customer service and administrative expertise, with a commitment to driving efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
AR Clerk
London Fruit
Pharr, TX
05.2024 - 12.2024
- Liaised with vendors and customers to confirm information and address client issues.
- Prepared invoices, credit memos and other financial statements accurately.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices to maintain organized and accurate records.
- Matched orders with invoices and recorded required information.
- Ensured all documents were properly filed in accordance with established protocols.
- Communicated effectively with vendors regarding invoicing matters.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Provided support during audits by providing documentation as requested.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Assisted customers with questions regarding billing or payment issues.
- Investigated customer account discrepancies and initiated corrective action as necessary.
- Maintained a database of customer accounts including contact information, payment history, and credit limits.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
HR Assistant
London Fruit
Pharr, TX
05.2019 - 12.2024
- Handled sensitive and confidential employee information with complete discretion.
- Assisted with administering employee benefit programs and worker's compensation plans.
- Organized company-wide events, including team buildings and annual parties.
- Assisted in developing job descriptions and person specifications.
- Assisted in conflict resolution processes and acted as a liaison between employees and management.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Prepared reports on HR metrics for senior management review.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Searched employee files to obtain information for authorized persons and organizations.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Provided administrative support for HR projects and initiatives.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Gathered personnel records from other departments or employees.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Answered questions regarding salaries, benefits and other pertinent information.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Enforced HR policies and advised employees on labor regulations and company procedures.
Education
Certificate - Information Technology
South Texas College
McAllen, TX08-2008
GED -
Region I
McAllen, TX05-2008
Skills
- Data entry
- HR policies
- Human resources/Benefits/Office administration
- Personnel records maintenance
- Compensation/payroll
- Employee relations
- Staff hiring and recruitment
- Invoice processing
- Dispute resolution
- Cash application
- Petty cash management
- Vendor engagement
- Entry verification
- Microsoft office and docusign
- Team player
- Administrative skills and assistance
- Attention to detail
Languages
Spanish
Professional
English
Professional
Memo
- I was hired as an HR Assistant at London Fruit in May 2019, but I also assisted throughout my time there in the AR department until May 2024 when it became my major duty due to company changes, along with some HR duties.
References
References available upon request.
Timeline
AR Clerk
London Fruit
05.2024 - 12.2024
HR Assistant
London Fruit
05.2019 - 12.2024
Certificate - Information Technology
South Texas College
GED -
Region I
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