Dayne Charles
Houston,TX
Summary
Dynamic recent graduate with a solid foundation in Business Administration, complemented by practical experience from academic projects and internships. Proven ability to collaborate effectively within teams, tackle complex problems, and manage time efficiently under pressure. Eager to launch a career that leverages skills and knowledge to drive meaningful contributions in a professional setting. Committed to continuous learning and growth, ready to embrace new challenges with enthusiasm and dedication.
Overview
11
11
years of professional experience
Work History
Admissions Representative
Cenikor Foundation
09.2024 - Current
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Collaborated with cross-functional teams to resolve complex customer issues requiring input from multiple departments
- Recognized as a top performer within the team based on consistently achieving high sales conversion rates during upselling/cross-selling opportunities
- Managed admissions processes, ensuring accurate documentation and compliance with regulatory standards.
Lab Technician
Chemtrusion-TX, Inc.
07.2023 - 05.2024
- Monitor product quality by performing various prescribed test methods, document results, analyze results according to criteria provided, communicate deficiencies to management, assist with problem resolution and document any resulting
- Testing activities include but are not limited to: operating and/or utilizing a variety of lab equipment to perform prescribed test methods according to established testing schedules and documented procedures;
- Performing equipment inspection, setup, adjustments, and minor repairs with limited supervision;
- Ensuring acceptable performance standards for test methods and performing calculations to convert information obtained from test methods into usable test results;
- Documenting test results according to established protocol; analyzing test results according to criteria provided;
- Maintaining housekeeping of the QC labs; and performing other tasks directed by management
- Maintain awareness of and perform tasks in compliance with all internal policies, procedures and practices, as described in the Employee Handbook, all Safety Manuals, all Quality System Procedures, and other instructions provided by management, as well as applicable OSHA regulations
- Identify, troubleshoot and report the following to management: equipment defects or malfunctions; out of spec material or contamination; safety issues or incidents
- Initiating actions up to and including equipment shutdown, to mitigate a safety, environmental, and/or product quality incident
- Effective verbal communication with co-workers and management is required
- Certain reports and other communication will be required in writing
- Sanitizing, disinfecting, or cleaning procedures in place
- Conducted laboratory tests and experiments, following standard operating procedures and protocols
- Calibrated and maintained laboratory equipment to ensure accurate test results
- Analyzed test data using various software programs and recorded findings in detailed reports
- Maintained inventory of supplies and reagents, ensuring adequate stock levels for ongoing projects
- Ensured compliance with safety regulations by properly handling hazardous materials and waste disposal
- Troubleshooted technical issues with lab equipment, minimizing downtime and maintaining productivity
- Assisted in the development of quality control procedures to ensure accuracy and reliability of test results
- Participated in the validation of new laboratory techniques or instruments through rigorous testing processes
- Trained new lab technicians on proper techniques, safety protocols, and use of equipment
- Performed routine maintenance tasks such as cleaning glassware, sterilizing instruments, and organizing work areas
- Collaborated with cross-functional teams to support research initiatives or address specific project needs
- Participated in regular team meetings to discuss ongoing projects, share findings, and troubleshoot any issues
- Conducted routine maintenance on laboratory equipment such as centrifuges, microscopes, and spectrophotometers
- Assisted in the development of research proposals or grant applications by providing technical expertise and data analysis support
Fema /ACP
Maximus Call Center
10.2022 - 03.2023
- Taking inbound calls and helping customers to the best of my abilities in a timely manner.
Medicare Sales Agent
Connexion Point
08.2022 - 12.2022
- Gathering information for licensed Agents and enrolling new clients
Product Service Associate
Sitel Group
01.2022 - 04.2022
- Helping customers with tax documents and products for turbo tax.
Manager of Subway
U of H downtown
02.2019 - 08.2021
- Prep food and serve customers
Cashier/Stocker
dd's DISCOUNTS
11.2018 - 08.2021
- Cashier and the front end and back end of the store
Security Guard
Securitas
08.2020 - 12.2020
- Checked temperatures of employees coming in and out of the chevron plant
Tech Support Agent
Coinstar
07.2017 - 03.2018
- Help customers with cable, phone, and internet following the troubleshooting steps to the best of my abilities and scheduling technician appointment.
Walmart Stocker
Walmart
09.2016 - 03.2017
- Unload truck, Stoking merchandise, and processing apparel
Service Associate
ACE Cash Express
03.2016 - 09.2016
- Handling large amounts of cash, paying Bills, loans, selling ace cards and lights.
Cash office/ Cashier/Stockroom Associate
Dd's Discount
11.2014 - 03.2016
- Count and balance store safe and registers.
- Proved the best Customer service to get the job done in a timely manner.
- Receiving, unloading of shipments, Overnight Stocking, Department Inventory.
Education
Associate in Science (AS) - Business Administration
CTU Online
Colorado Springs, CO08.2024
Skills
- Management oversight skills
- Effective time management
- Communication skills
- Help desk
- Organizational skills
- Excellent interpersonal skills
- Ethics and integrity
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Leadership qualities
Additional Information
- Word Excel Power
- Point Outlook
- Customer Service
- Warehouse
- Offloading, Receiving, Stocking
- Cash handling ,loans,bill payment