Dayne Downer
Millsboro,DE
Summary
A seasoned professional with a proven track record in small business operations and customer relations. Skilled in fostering strong client relationships and enhancing customer satisfaction, I excel in marketing and verbal communication. My leadership at Arenas Pub led to significant improvements in team performance and client loyalty, showcasing my ability to drive results and build partnerships.
Overview
16
16
years of professional experience
Work History
Owner
Island Jerk
06.2022 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed day-to-day business operations.
Bartender Shift Manager
Arenas Pub
04.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievement
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
General Manager
Arenas Cafe
12.2023 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
Arenas Deli
04.2015 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Blue Water Grill
04.2011 - 04.2015
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Food Prep Cook
The Buttery
01.2009 - 04.2012
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Prepared several different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
Education
University of Technology
Kingston, Jamaica 09.2005 -
High School Diploma -
St. Georges College
Kingston, Jamaica05.2002
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Marketing
Timeline
General Manager
Arenas Cafe
12.2023 - 09.2024
Owner
Island Jerk
06.2022 - Current
Bartender Shift Manager
Arenas Pub
04.2021 - Current
Server
Arenas Deli
04.2015 - 11.2021
Server
Blue Water Grill
04.2011 - 04.2015
Food Prep Cook
The Buttery
01.2009 - 04.2012
University of Technology
09.2005 -
High School Diploma -
St. Georges College
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