Dayne Fisher
Waukesha,WI
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 5+ year history of success in Customer Service.
Overview
3
3
years of professional experience
Work History
Branch Manager
ENTERPRISE RENT-A-CAR
Milwaukee
10.2022 - Current
- Management of Customer Service, Sales, Marketing, and overall Operations
- Motivate, train, develop and evaluate staff
- Includes conducting and/or participating in recruitment, interviewing and hiring or branch employees
- Conduct sales training, classes and oversee the overall review process
- Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business
- Numerous #1 ranking in customer service and achievements in overall balance business matrix ranking top amongst my peers in the region
- Review and analyze reports, financial statements and billing
- Executed sales and marketing initiatives to increase revenue for company
- Partnered with outside sales to identify critical accounts with growth opportunities
- Communicated effectively with owners, residents, and on-site associates
- Collected and maintained careful records of rental payments and payment dates
- Generated professional networks by engaging in professional, industry and government organizations
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Conducted regular inspections of both interior and exterior of properties for damage.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Disciplined employees to encourage compliance with company policies and procedures.
- Identified opportunities for process improvement initiatives within the branch.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Developed skills in Microsoft Office and other current computer technologies.
- Strong knowledge of Microsoft office products and CAD.
Assistant Manager
ENTERPRISE RENT-A-CAR
Milwaukee
02.2022 - 10.2022
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, considering customer traffic and employee strengths
- Reported issues to higher management with detail
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Trained and guided team members to maintain high productivity and performance metrics
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Management Trainee
ENTERPRISE RENT-A-CAR
Milwaukee
07.2021 - 02.2022
- Deliver superior customer service by exceeding customers’ expectations
- Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans
- Handled day-to-day customer or client questions via telephone or email
- Described product to customers and accurately explained details and care of merchandise
- Consistently met sales goals by using proper techniques to meet monthly sales goals
- Acted with integrity, honesty and knowledge to promote culture of company
- Analyzed customer feedback to identify areas for improvement
- Clean and detail vehicles
- Transport them from branch to branch
- And drive customers from their homes or repair facilities to our stores
- Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Completed special projects under manager guidance.
- Provided on-the-job training to new employees in accordance with company standards.
- Resolved customer issues efficiently to build loyalty.
- Enhanced leadership abilities through training and hands-on task completion.
Cart Attendant Supervisor
BIG FOOT COUNTRY CLUB
Fontana
- Work in and outside the Pro-Shop
- Managing staff and setting schedules
- Keeping track of employee’s time off and proper clock in/out time
- Washing carts & washing clubs
- Organized carts in bay after returning from parking lot.
- Provided assistance with loading purchased items into customer vehicles.
- Checked carts for defects and wheels for malfunctions.
- Gathered carts from parking lot and inside store to bring to entrance of store for customer use.
- Assisted customers with carrying out and loading heavy, bulky purchases into vehicles.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Operated cash register to process customer payments accurately and efficiently.
Caddie
BIG FOOT COUNTRY CLUB
Fontana
- Carry golf clubs for the members of the course or their guests
- Performed general maintenance tasks such as mowing greens, filling divots, repairing ball marks, and replacing sand in bunkers.
- Demonstrated knowledge of local rules concerning out-of-bounds areas or water hazards when giving advice to players.
- Recognized customer satisfaction levels throughout rounds of play by monitoring behavior and attitude towards caddie services.
- Communicated effectively with customers regarding their needs in order to provide excellent service.
- Stocked supplies necessary for caddie activities including towels, tees, pencils, markers.
- Provided players with refreshments, food, beverages, or other items as requested.
- Answered questions from customers about club policies and procedures.
- Assisted golfers in selecting clubs and providing advice on how to approach each hole.
Education
Bachelor of Business Administration - Economics
UNIVERSITY OF WISCONSIN LA CROSSE
Skills
- Excellent people skills, comfortable working in teams and finding a common goal Exceptional management skills over a team and shared common goals Able to delegate well, while maintaining own workload Hard working and organized, loyal and dedicated Good at analyzing numbers and statistics to forecast Advanced skills in Microsoft Office include Excel, Word Processing, PowerPoint Presentation Creative thinker and problem solver when challenges occur in the workplace
References
- Jackson Schuh, Rental Manager, Enterprise Rent-A-Car, 1817 Wisconsin Ave, Grafton, WI, 53024, (608)-566-4293
- Matthew Poull, Rental Manager, Enterprise Rent-A-Car, S17W22650 Lincoln Ave, Waukesha, WI, 53187, (414)-573-0843
- Ben Post, Rental Manager, Enterprise Rent-A-Car, S17W22650 Lincoln Ave, Waukesha, WI, 53187, (414)-607-2696
- Carsten VanVuren, PGA Professional, Big Foot Country Club, 770 Shabbona Dr., Fontana, WI, 53125, (262) 441-8489
- Ryan Scheve, PGA Apprentice, Big Foot Country Club, 770 Shabbona Dr., Fontana, WI, 53125, (262) 515-5500
Timeline
Branch Manager
ENTERPRISE RENT-A-CAR
10.2022 - Current
Assistant Manager
ENTERPRISE RENT-A-CAR
02.2022 - 10.2022
Management Trainee
ENTERPRISE RENT-A-CAR
07.2021 - 02.2022
Cart Attendant Supervisor
BIG FOOT COUNTRY CLUB
Caddie
BIG FOOT COUNTRY CLUB
Bachelor of Business Administration - Economics
UNIVERSITY OF WISCONSIN LA CROSSE