Summary
Overview
Work History
Education
Skills
Timeline
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Dayne Hanson

MD

Summary

Proven track record in enhancing customer satisfaction and teamwork, notably at Byrd Design and Build. Excelled in conflict resolution and demonstrated exceptional problem-solving abilities, contributing significantly to company success. Mastered product knowledge, ensuring informed customer interactions. Achieved consistent positive feedback through adept complaint handling, showcasing a blend of hard and soft skills.

Overview

6
6
years of professional experience

Work History

Carpenters Apprentice

Byrd Design and Build
  • Cut materials according to specifications in preparation for installation.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.

Customer Service Representative

Floor and Decor
06.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Fulfillment Expert

Target
01.2022 - 12.2022
  • Collaborated with team members to meet daily targets, contributing to overall company success and growth.
  • Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.

Customer Service Representative

Microcenter
02.2021 - 11.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Busser

Liberatores
10.2019 - 06.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Customer Service Associate

Harbor Freight Tools USA
01.2018 - 07.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Loch Raven High School
Carney, Maryland
07.2018

Skills

Problem-Solving

Teamwork and Collaboration

Customer Relations

Conflict Resolution

Complaint Handling

Complaint resolution

Product Knowledge

Timeline

Customer Service Representative

Floor and Decor
06.2023 - 03.2024

Fulfillment Expert

Target
01.2022 - 12.2022

Customer Service Representative

Microcenter
02.2021 - 11.2021

Busser

Liberatores
10.2019 - 06.2020

Customer Service Associate

Harbor Freight Tools USA
01.2018 - 07.2019

Carpenters Apprentice

Byrd Design and Build

High School Diploma -

Loch Raven High School

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Dayne Hanson