Dayne Kelly
Kingston,Jamaica
Summary
Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions.
Overview
12
12
years of professional experience
Work History
Training Manager
12.2021 - Current
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Provided coaching and mentorship programs for staff members.
- Organized and coordinated training sessions for new employees.
- Identified areas of improvement in existing training methods and procedures.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Conducted assessments to determine skill gaps of existing personnel.
- Researched emerging trends in corporate learning solutions and technologies.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Collaborated with subject matter experts to develop relevant content.
- Maintained records of employee participation in all training activities.
Training Specialist
Sutherland Global Services
08.2015 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Assisted in developing training plans for new hires and existing employees.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Organized educational seminars and workshops related to professional development topics.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Analyzed instructional data to assess course effectiveness and identify opportunities for improvement.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Identified areas for improvement within existing training programs and provided recommendations for change.
Consultant
Sutherland Global Services
06.2014 - 08.2015
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Customer Serice Representative
Digicel Jamaica
12.2012 - 04.2014
- Answer customer queries as it relates to the products and services that Digicel offers
- Assist with any issues that any customer has and help the solve it
- Evaluated and identified opportunities to improve process and customer experience
- Handled upset and escalated calls.
Education
BED- English - pending -
University of the West Indies
08.2024
CAPE - 6 UNITS -
Herbert Morrison Technical High School
06.2010
CXC - 6 Subjects, NCTVET - Data Entry Clerk - Level 1 -
Knockalva Technical High School
06.2010
Skills
- Adult Learning Theories
- HRIS technologies
- Sales leadership development
- New Employee Training
- Program Optimization
- Leadership training
- Training Oversight
- Strategic thinker
- Course Development
- Budget Administration
- Team direction
- Project Management
- Learning Management Systems
- Course Planning
- Training Methods
- Finance
References
Available upon request
Timeline
Training Manager
12.2021 - Current
Training Specialist
Sutherland Global Services
08.2015 - Current
Consultant
Sutherland Global Services
06.2014 - 08.2015
Customer Serice Representative
Digicel Jamaica
12.2012 - 04.2014
BED- English - pending -
University of the West Indies
CAPE - 6 UNITS -
Herbert Morrison Technical High School
CXC - 6 Subjects, NCTVET - Data Entry Clerk - Level 1 -
Knockalva Technical High School