Dayne Thompson
Pflugerville,TX
Summary
Talented Inside Sales Account Executive with a proven track record of multitasking, meeting customer needs, and driving new sales. Known for building loyalty and long-term relationships with customers while consistently achieving sales targets. Experienced Business Development Executive and Strategic Sales Manager with a 13-Year Tenure at Apple, Inc. Recognized by Apple's CEO for securing game-changing deals with renowned companies like Peloton and Viacom CBS. Proven ability to drive business growth, increase profitability, and optimize company value leading to a series of promotions. Relationship-focused professional with a winning, solutions-focused approach to exceed sales targets. Extensive experience as an Inside Sales Account Executive, excelling in team-building and project oversight. Exceptional interpersonal skills enabling effective collaboration with diverse personalities, resulting in strong relationships and impressive results.
Overview
14
14
years of professional experience
Work History
Inside Sales Account Executive (K-12 Education)
Apple
05.2022 - Current
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
- Exceeded quarterly KPIs through consistent prospecting efforts, including cold calling, email outreach, social media engagement, and referrals from satisfied customers.
- Demonstrated excellent presentation skills when pitching products or services during client meetings or video conferences.
- Monitored portfolio growth and identified key accounts to upsell.
- Increased sales revenue by building strong relationships with key clients and consistently meeting or exceeding sales targets.
- Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
- Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
- Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
- Collaborated with cross-functional teams to develop tailored solutions for clients, ensuring their needs were met and promoting long-term partnerships.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Business Development Manager
Apple, Inc.
01.2018 - 05.2022
- Promoted to manage account matrix of 115+ Corporate (B2B) clients with annual spend exceeding $100,000 per year
- Billed more than $4M in Business Products (iPads, iPhones, etc.) and Services (AppleCare, AppleCare for Enterprise, etc
- - including software such as Final Cut Pro, JAMF, etc.) in less than 4 years
- Grew the number of corporate clients from 115 to 165 (43% increase) in just 4 years
- Served as Account Manager for relationship management AND Business Development Manager for all 166 accounts and achieved almost 100% retention for B2B clients in the portfolio
- Recognized for hitting $1 million in closed revenue, DOUBLE the KPI target, for 2 quarters straight
- Acknowledged by the CEO of Apple, Inc., Tim Cook, for supporting Peleton Inc
- With a $250K sales/deal
- Ranked as one of the top 3 Business Pros in the New York market (Market 21 - New York City Area 30)
- Confident in initiating and building relationships with decision-makers over the phone
- Experience executing email campaigns through marketing automation and CRM tools: excellent interpersonal, communication, and written skills, decisive personality to excel in a team-oriented atmosphere
- Celebrating 10 YEARS of Tenure with Apple in October 2021
Apple Pay Merchant Specialist (Business Development)
Apple, Inc.
01.2021 - 06.2021
- Managed an internal list of 500+ internal Apple leads and cold-called clients with accounts exceeding $100,000 in annual spend
- Executed 20 to 30 Cold Calls per day to persuade merchants who did not use Apple Pay to use Apple Pay on Mobile Web or Desktop Web (M-Web & D-Web)
- Educated Apple personnel in Apple Program, practices, and standards
- Offered Mobile Device Management (MDM) for Apple products, enabling customers and clients to have zero-touch deployment when they purchased with Apple
- Also optimized Personal Development Practice (PDP) for merchant checkout options
- Facilitated cross-functional team discussions to establish and enforce Apple Pay requirements, manufacturing, integration selection, and expansions decisions
- Evaluated the experience from the end customers.
Technology Pro
Apple Inc.
01.2017 - 01.2018
- Created and implemented training material for 700+ team members at the flagship Apple Retail Store and managed a team of 6 team members, creating schedules, facilitating meetings, and delegating effectively
- Identified emerging technology, consumer trends, as well as macro-movements within verticals to anticipate how technology can be utilized and how the team can leverage those insights to develop new sales.
- Established effective communication channels between technical teams and non-technical stakeholders to ensure project success.
- Served as a trusted advisor on complex projects by proactively identifying risks and offering viable mitigation strategies.
Expert
Apple Inc.
01.2016 - 01.2017
- Led a team of 6 specialists to deliver positive customer service experiences, build brand loyalty, and yield measurable results in the store's AOF
- Drove Business growth by analyzing internal reporting, extracting queries from databases, and identifying performance trends
- Worked closely with senior leadership and corporate representatives to improve key products
- Maximized revenue potential by leading highly visible floor initiatives.
Specialist
Apple Inc.
01.2011 - 01.2016
- Maintained quarterly revenue of $500,000 to over $1,000,000 annually
- Built relationships through critical thinking, product knowledge, and problem-solving with personal and business customers
- Mentored new team members to achieve expected goals through team meetings/coaching conversations
- Consistently delivered high scores from both local and international customers.
Education
Bachelor of Business Administration -
Nova Southeastern University
Fort Lauderdale Associate of Business Administration -
Broward College, FL
Fort Lauderdale, FLSkills
- SaaS Sales Strategy
- Team Leadership & Development
- Market Penetration & Growth
- Branch Operations
- Revenue Growth
- Territory Management
- KPI Management
- Client Relations & Retention
- Lead Generation
- CRMs
- Mac OS
- iPad OS
- iPhone OS
- WATCH OS
- iOS Operating Systems
- Microsoft Office (Excel, Word, PowerPoint, Pages)
Activities
- Member of Black @ Apple Group
- Nature photography
- Novel reading
- Hiking
- Biking
- Tennis
Timeline
Inside Sales Account Executive (K-12 Education)
Apple
05.2022 - Current
Apple Pay Merchant Specialist (Business Development)
Apple, Inc.
01.2021 - 06.2021
Business Development Manager
Apple, Inc.
01.2018 - 05.2022
Technology Pro
Apple Inc.
01.2017 - 01.2018
Expert
Apple Inc.
01.2016 - 01.2017
Specialist
Apple Inc.
01.2011 - 01.2016
Bachelor of Business Administration -
Nova Southeastern University
Associate of Business Administration -
Broward College, FL