Sociolinguistics, Community Service, Interpreting/Translating
Dayni Deysi Diaz Mederos
International Educator And Translator/Interpreter
Oxford,MS
Summary
Soon-to-be graduate with foundational knowledge in Second Languages, Spanish, and Applied Linguistics and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Language professional with reputation for delivering precise and effective communication solutions. Proven ability to facilitate understanding and bridge language gaps in diverse settings. Known for strong collaborative efforts and adaptability to dynamic environments, ensuring seamless interpretation services.
Offering strong communication skills and genuine interest in helping others, eager to learn and grow in dynamic environment. Brings ability to quickly adapt to various linguistic and cultural nuances, ensuring effective and accurate translation. Ready to use and develop language proficiency and cultural sensitivity in any translation/interpreting role.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
English/Spanish Over the Phone Interpreter (OPI)
Ad-Astra Inc and Magi-K LLC
Atlanta, Georgia
08.2023 - Current
- Continuously improved language proficiency through professional development courses, enhancing service quality for clients.
- Streamlined communication for non-English speaking customers by providing accurate interpretation services.
- Managed high call volumes effectively, maintaining consistent performance levels even during peak times.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Supported customer service representatives through real-time interpretation, ensuring clear communication between parties.
- Mentored new interpreters on company guidelines and best practices, fostering a supportive work environment that encouraged skill development.
- Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
- Collaborated closely with colleagues to provide seamless language support across multiple departments within the organization.
- Maintained a high degree of professionalism when navigating difficult conversations, upholding the company''s reputation for exceptional language services.
- Adapted quickly to changing client needs during calls, demonstrating flexibility and responsiveness in delivering tailored interpretation support.
- Facilitated smooth business transactions by accurately interpreting negotiations conducted over the phone.
- Manage approximately 30 incoming calls daily.
GTA Spanish Instructor (Doctoral Candidate. Ph.D.)
The University of Mississippi
Oxford, MS
09.2019 - Current
- Implemented differentiated instruction strategies to accommodate diverse learning styles and abilities within the classroom.
- Developed strong rapport with students through open communication channels, contributing to a supportive learning environment where all individuals felt valued.
- Promoted cultural awareness through the incorporation of authentic texts, films, and guest speakers from various Spanish-speaking countries.
- Conducted periodic peer observations and provided constructive feedback to fellow Spanish teachers as part of a professional growth initiative.
- Evaluated individual student progress regularly through formative assessments which allowed for tailored lesson planning.
- Utilized authentic materials such as newspapers, websites, podcasts in class assignments to enhance language fluency among students.
- Enhanced students'' language skills by incorporating immersive activities and real-world examples into lessons.
- Collaborated with colleagues to develop cross-curricular Spanish projects, enriching students'' overall learning experience.
- Provided one-on-one support for students struggling with course material, leading to improved comprehension and success rates.
- Contributed to a positive school climate by actively participating in staff meetings and professional development opportunities.
- Continually sought opportunities for personal growth and development in the field of language instruction, attending conferences and workshops to stay abreast of best practices.
- Facilitated collaborative group work during classes which promoted teamwork skills alongside language acquisition.
- Boosted student engagement by integrating multimedia resources and interactive exercises in the curriculum.
- Established strong relationships with community partners, connecting students with native speakers for cultural exchange activities and real-world language practice.
- Attended department meetings to develop and update course curricula.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Encouraged students to take active role in learning and academic success.
- Supported students in development of skills and strategies to become independent and successful learners.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Built variety of formative and summative assessments to measure student progress.
- Assisted in development of extracurricular activities and special events.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Supported development of individualized education plans for students with special needs.
TOEFL Instructor and TCA
ETS (Worked in Cuba)
Cienfuegos, Cuba
07.2016 - 08.2019
- Increased student engagement with interactive activities and group projects that fostered collaboration and critical thinking skills.
- Reduced classroom disruptions by establishing clear expectations and implementing effective behavior management strategies.
- Contributed to curriculum development initiatives by providing subject matter expertise and collaborating with fellow educators to align content with state standards.
- Developed personalized learning plans to address the specific needs of each student, resulting in improved test scores.
- Led workshops for colleagues on integrating technology into the classroom effectively to improve instruction and engagement.
- Implemented data-driven instructional practices that led to significant improvements in overall student performance on TOEFL examinations.
- Enhanced students'' reading and writing skills through targeted lessons and individualized feedback.
- Participated in ongoing professional development opportunities to stay current on industry trends and research-based instructional strategies.
- Improved student comprehension by employing diverse teaching methods and incorporating real-life examples.
- Mentored new teachers on best practices for lesson planning, classroom management, and assessment techniques to enhance their professional development.
International Education Specialist
Universidad De Cienfuegos
Cienfuegos, Cuba
04.2007 - 08.2019
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
- Developed curriculum materials that aligned with state standards, ensuring comprehensive coverage of required content.
- Enhanced students' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Led after-school tutoring sessions for struggling students, providing targeted support to improve their understanding of course material.
- Mentored new teachers in effective instructional strategies, contributing to a supportive professional community within the school.
- Developed teacher hiring and training program to inspire teachers and maintain performance levels.
- Restructured day-to-day schedules based on modern knowledge of student performance.
- Collaborated with other teachers to share best practices and implement effective teaching strategies across the school.
- Evaluated student work using formative assessments and provided constructive feedback, promoting continuous improvement in academic performance.
- Developed solutions to improve performance.
- Utilized differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
- Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
- Worked with international and homestudents to support educational success, learning and achievement.
- Identified methods and tools to promote student success in project-based learning.
- Supported staff recruitment initiatives for high-quality program delivery.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Built relationships with external stakeholders, community organizations and donors to increase program scope.
- Coordinated departmental teams to successfully integrate new educational programs.
- Assessed student performance and utilized feedback to increase educational program success.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Implemented student assessment and evaluation processes, aiding program success.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Spearheaded outreach activities to expand educational opportunities and promote programs and services.
- Created and developed lesson plans to meet students' academic needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Helped students explore concepts with engaging, learning-focused activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Created lessons and online testing materials to facilitate remote learning.
English Teacher
Cuban Ministries of Education and Higher Education
Cienfuegos, Cuba
09.1995 - 08.2019
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Kept classroom organized, clean and safe for students and visitors.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Created and implemented activities to foster critical thinking skills of students.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Designed and implemented assessments to measure student progress in English language learning.
- Prepared comprehensive English curriculum for multiple classes.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Attended department meetings to develop and update course curricula.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
- Implemented project-based learning activities that encouraged collaboration, critical thinking, and problem-solving skills among students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Differentiated instruction to accommodate diverse learner needs, ensuring all students had equal access to education opportunities.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Participated in ongoing professional development opportunities to remain current on educational trends and research-based strategies for instruction.
- Mentored new teachers within the department, sharing best practices and offering guidance on effective teaching methods.
- Served as an advisor for extracurricular clubs or organizations, contributing to the overall development of well-rounded students.
- Utilized data-driven instruction to identify areas of need and implement targeted strategies for improvement.
- Contributed to development of school's English curriculum, ensuring it met learning objectives and standards.
- Boosted student participation by implementing interactive teaching methods and technologies.
- Facilitated student-led discussions, encouraging critical thinking and effective communication skills.
- Increased students' test scores with strategic review sessions and personalized feedback.
- Conducted ongoing assessments to monitor student progress and adjust teaching strategies accordingly.
- Adapted teaching materials for virtual learning platforms, ensuring continuity of education during remote learning periods.
- Collaborated with colleagues to integrate cross-disciplinary approaches into teaching, enriching students' educational experience.
- Mentored new teachers, sharing best practices and strategies for effective English instruction.
- Enhanced students' reading comprehension with tailored literature assignments.
- Fostered love for reading by curating classroom library with wide range of genres and authors.
- Improved English proficiency through immersive language activities and real-life conversation practice.
- Organized school-wide events to promote language arts, engaging community in students' learning processes.
- Created inclusive classroom environment, fostering respect and mutual understanding among students of diverse backgrounds.
- Developed and executed detailed lesson plans, aligning with curriculum standards and student needs.
- Encouraged students to take active role in learning and academic success.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Assessed and evaluated student performance through use of standardized testing.
- Established and maintained professional relationships with students, staff, parents and community members.
- Developed and implemented variety of instructional strategies to meet diverse needs of students.
- Built variety of formative and summative assessments to measure student progress.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Assisted in development of extracurricular activities and special events.
- Supported development of individualized education plans for students with special needs.
- Developed and implemented behavior management plans to address student issues.
- Utilized data to inform instructional decisions and personalize learning.
- Assisted in development of college and career readiness programs.
Sales Agent and Customer Service
Fondo Cubano De Bienes Culturales
Cienfuegos, Cuba
01.2000 - 04.2007
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Explained features and advantages of Art products or services to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
Education
Master of Science - Education. Excellence Program
Universidad De Cienfuegos
Cienfuegos, Cuba 09.2007 - 05.2010
Bachelor of Arts - Education. Major in English
Universidad De Cienfuegos
Cienfuegos, Cuba 09.1992 - 07.1997
Skills
Interpretation accuracy
Interests
Best student of Second Languages, emphasis Spanish Semesters: Spring, 2020 and Spring, 2024
Won a certificate awarded as the best student of the program.
Timeline
English/Spanish Over the Phone Interpreter (OPI)
Ad-Astra Inc and Magi-K LLC
08.2023 - Current
GTA Spanish Instructor (Doctoral Candidate. Ph.D.)
The University of Mississippi
09.2019 - Current
TOEFL Instructor and TCA
ETS (Worked in Cuba)
07.2016 - 08.2019
Master of Science - Education. Excellence Program
Universidad De Cienfuegos
09.2007 - 05.2010
International Education Specialist
Universidad De Cienfuegos
04.2007 - 08.2019
Sales Agent and Customer Service
Fondo Cubano De Bienes Culturales
01.2000 - 04.2007
English Teacher
Cuban Ministries of Education and Higher Education
09.1995 - 08.2019
Bachelor of Arts - Education. Major in English
Universidad De Cienfuegos
09.1992 - 07.1997
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