Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Work Availability
Quote
Timeline
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Daynor Bejarano

Daynor Bejarano

Houston,TX

Summary

Experienced General Manager with a proven track record of success in the restaurant and bar industry. Skilled in managing staff, overseeing operations, and ensuring customer satisfaction. Adept at developing and implementing strategies to improve efficiency and profitability. Strong communication and leadership skills. Looking for a new opportunity to apply my expertise and continue to grow in the industry."

Overview

6
6
years of professional experience

Work History

Server/Bartender

THE RUSTIC FREE RANGE CONCEPTS
05.2022 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increasing drink sales by suggesting double pouring and earning 25-40% more per drink sold.

General Manager

Endadle
09.2019 - 05.2022
  • Hiring, training, scheduling, and managing staff members to ensure high levels of performance and customer service.
  • Developing and implementing processes and procedures to improve efficiency and profitability.
  • Managing inventory, ordering supplies, and ensuring that stock levels are maintained.
  • Creating and implementing marketing strategies to increase sales and attract new customers.
  • Analyzing financial data to identify trends, forecast sales, and manage expenses.
  • Ensuring compliance with all local, state, and federal regulations, as well as company policies and procedures.
  • Maintaining a clean and safe work environment, and ensuring that all equipment is properly maintained. - Addressing customer complaints and ensuring customer satisfaction.
  • Developing and implementing training programs to improve staff performance and customer service. - Communicating effectively with staff members, customers, and vendors to ensure smooth operations.
  • Acting as the face of the restaurant and building relationships with customers and the community. -
  • Developing and implementing long-term strategic plans to grow the business and increase profitability.

Assistant Manager

Houston Foods
08.2017 - 07.2019
  • Supervising and training staff members, including hiring, scheduling, and performance management.
  • Assisting with inventory management, ordering supplies, and ensuring that stock levels are maintained.
  • Assisting with financial management, including budgeting, forecasting, and analyzing financial data.
  • Providing excellent customer service, addressing customer complaints, and ensuring customer satisfaction.
  • Ensuring compliance with all company policies and procedures, as well as local, state, and federal regulations.
  • Maintaining a clean and safe work environment, and ensuring that all equipment is properly maintained.
  • Assisting with other duties as needed, such as food preparation, cleaning, and serving customers. -
  • Communicating effectively with staff members, customers, and vendors to ensure smooth operations.
  • Acting as General Manager in their absence.

Cashier

Houston Foods
01.2017 - 08.2017
  • Greeting and assisting customers in a friendly and professional manner.
  • Scanning and bagging items for purchase, and processing payments using a cash register or point-of-sale system. -
  • Counting and reconciling cash drawers at the beginning and end of each shift.
  • Handling customer returns and exchanges, and processing refunds.
  • Answering customer questions and providing information about products or services.
  • Following all cash handling procedures and security protocols.
  • Adhering to all company policies and procedures, including those related to customer service, safety, and security.

Education

BBA - Business Administration And Management

University Of Houston
Houston, TX
05.2024

High School Diploma -

Bellaire High School
Bellaire, TX
06.2019

Skills

  • Originality and Creativity
  • Staff management: hiring, training, scheduling, and performance management
  • Operations management: overseeing day-to-day operations, developing and implementing processes to improve efficiency, managing inventory and supplies, and ensuring compliance with regulations
  • Financial management: budgeting, forecasting, managing expenses, and analyzing financial data
  • Marketing and sales: developing and implementing marketing strategies, managing social media accounts, and creating promotions and special events -
  • Customer service: maintaining high standards of customer service, addressing customer complaints, and ensuring customer satisfaction -
  • Leadership and communication: leading a team, delegating tasks, and communicating effectively with staff, customers, and vendors
  • Food and beverage knowledge: understanding of food and beverage preparation, presentation, and service
  • Technology skills: knowledge of restaurant management software, point-of-sale terminals, and other technology used in the industry
  • Problem-solving: ability to identify and solve problems quickly and effectively, and to make decisions under pressure
  • Attention to detail: ability to maintain high standards of quality and cleanliness, and to ensure compliance with health and safety regulations
  • Time management: ability to prioritize tasks and manage time effectively to ensure smooth operations
  • Adaptability: ability to adjust to changing circumstances and to work effectively in a fast-paced environment

Accomplishments

  • Successfully managed a team of 35+ employees, including hiring, training, and scheduling.
  • Developed and implemented new marketing strategies that increased revenue by 22%.
  • Maintained high standards of food quality and customer service, resulting in a 90% customer satisfaction rating.
  • Created and implemented a new employee training program that reduced comps and voids.
  • Established and maintained strong relationships with vendors, resulting in emergency deliveries at no extra cost.
  • Successfully managed the restaurant's budget, resulting in consistent profitability.
  • Maintained a safe and sanitary work environment, leading to scores of 90% and above on health inspections.

Hobbies

  • Volunteering (currently with Houston Humane Society)
  • Blogging
  • Reading (Jojo Moyes is my favorite writer)
  • Hanging out with my friends
  • Cooking
  • Traveling
  • Working out


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Server/Bartender

THE RUSTIC FREE RANGE CONCEPTS
05.2022 - Current

General Manager

Endadle
09.2019 - 05.2022

Assistant Manager

Houston Foods
08.2017 - 07.2019

Cashier

Houston Foods
01.2017 - 08.2017

BBA - Business Administration And Management

University Of Houston

High School Diploma -

Bellaire High School
Daynor Bejarano