Microsoft Proficiency
Marvin Franjul
Bronx,NY
Summary
My name is Marvin Franjul. I am a Certified Lifeguard and Receptionist who consistently remains calm and focused in stressful environments. Certified in First Aid/CPR/AED. I make sure every attendant is comfortable and feels welcomed. I am very aware of everyone's character and can usually detect when someone is uncomfortable or upset and capable of helping the person with any accommodation they seek. I am able to easily adapt and learn very quickly when new obstacles are presented.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Helper, Volunteer & Teen Leader
Bronx Helpers
06.2014 - 01.2015
- Lent a hand to the community during the whole summer
- Traveled to different community gardens and planted different vegetables and flowers
- Distributed food to people in need
- Cleaned different parks throughout the Bronx to maintain a clean and healthy environment
- Instructed kids on how to make their community a better place and put them on track to do so
- Co-Instructed Swimming Lessons
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Met with other volunteers and program leaders to discuss new services
- Encouraged donations with community fundraising events and campaigns
- Created fundraiser to assist in renovations for nearby surrounding parks through baked goods and raised close to $2,000 to distribute evenly.
Teen Staff
NYC Parks, SYEP
07.2019 - 08.2019
- Supervised camper activities to address behavioral issues and promote fun, safety, and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Kept athletic and game equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group of 20-40 kids and teens and facilitated smooth transitions for on-time arrival.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Factored-in abilities, needs, and interests of participants in the development of events and programs.
- Transported and escorted program participants to and from activities and on field trips.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Photographer
Private Hire
01.2020 - Current
- Photographed Major Events
- Photographed Private Events
- Took photos from different angles and perspectives to capture perfect images.
- Capable of Photographing any situation needed.
- Determined and adjusted subject position, props, and lighting equipment while selecting camera angles to optimize the final product.
- Completed complex photo shoots at indoor and outdoor venues.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Leveraged mechanical mounting systems to improve focus and image stability.
- Scheduled studio appointments to shoot a wide variety of subjects.
- Edited, toned, captioned, and uploaded photographs for publication.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Photographed high-quality images for various print and digital projects.
Certified Lifeguard
Ogden Cap Properties
12.2021 - 8 2022
- Monitored the safety of guests in and around the swimming pool.
- Entered water immediately to pull struggling swimmers to safety.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Inspected pool during shifts and skimmed toys and trash that could clog pool pump.
- Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Detailed factors such as weather, incidents, and aid are rendered in daily reports to management.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed safety rules and procedures regarding activities for customers and guests.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Monitored the pump room below the pool to make sure all the readings and pipes were safely working properly.
- Backwash the pool weekly.
- Vacuum the pool every other day.
- Organize the terrace and outside deck and make sure all the couches and beach chairs were organized and placed accordingly.
- Clean the scum line of the pool.
- Repaired furniture, equipment, and machines around the health club.
Receptionist
Ogden Cap Properties
12.2021 - 08.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments and communicate with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Provided callers with address, directions, company website, and related information.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organize all the sales at the end of the day and made sure paper copies were available for the manager.
- Updated traffic reports daily depending on the traffic the health club received that day.
- Make sales for memberships and accommodate the customers based on their needs.
Student Success Assistant (Temp)
Kaplan International Languages
08.2022 - 01.2023
- Assisted with front desk operations and message taking.
- Maintained coffee machine supplies and functionality.
- Recorded attendance for Online Orientation sessions.
- Provided backup support for monitoring test
- Managed social media posts, including weekly word of the week.
- Checked and processed student documents.
- Uploaded and updated student documents and information weekly into the Student Information System.
- Assisted with survey distribution and data collection
Prepared Enrollment Packets, including Enrollment Agreements and Surveys. - Transferred equipment between floors as needed.
- Supported and managed school activities.
- Coordinated student activity sign-ups and workshop scheduling.
Student Success Coordinator
Kaplan International Languages
01.2023 - 05.2023
- Designated School Official (DSO): Managed and updated SEVIS, advising international students on all immigration related matters to ensure compliance with state, national, and organizational standards.
- Assisted in maintaining compliance with all relevant regulatory standards, ensuring the school adheres to state, national, and organizational requirements.
- Provided comprehensive advice to new and current students on KI courses, products, and university admissions, and participated in lead information collection and conversion efforts.
- Engaged in community outreach events, activities, and phone calls as part of the school’s domestic marketing strategy to promote student success.
- Planned and executed daily, weekly, and monthly student activities, creating and maintaining a monthly activities calendar to foster a supportive and engaging environment.
- Recruited, procured, and placed students in appropriate housing options, ensuring a smooth transition for incoming students.
- Delivered outstanding, personalized student services, addressing the needs of both short term and long term international students.
- Coordinated with the National Customer Service team to ensure adherence to policies related to course adjustments, including managing Quote Request (QRF) and Change Form (CF) processes.
- Managed financial transactions, including booking deposits and payments, ensuring accurate and timely processing.
- Recruited and placed students in internship opportunities, providing them with valuable real world experience.
- Offered guidance and counseling to students navigating the university admissions process, helping them achieve their academic goals.
- Performed additional duties as assigned, contributing to the overall success of the student services team.
Senior Student Success Coordinator & DSO
Kaplan International Languages
07.2023 - 01.2024
- Designated School Official (DSO): Managed and updated SEVIS, advised international students on all matters related to their immigration status, ensuring compliance with state, national, and organizational standards.
- Compliance Management: Assisted in keeping the school compliant with all relevant state, national, and organizational standards, ensuring that all processes adhered to regulatory requirements.
- Student Advising: Provided guidance to new and current students on KI courses and products, including collecting lead information, advising on university admissions, and delivering attendance warnings.
- Customer Service Liaison: Worked closely with the National Customer Service team to enforce policies related to course adjustments, ensuring adherence to Quote Request (QRF) and Change Form (CF) processes.
- Financial Administration: Accepted and processed payments from students, ensuring accurate and timely transactions.
- Student Engagement: Played a key role in student orientation and graduation activities, helping to create a welcoming and supportive environment for all students.
- Academic Monitoring: Monitored academic progress through testing, ensuring that students met required standards, and provided feedback and guidance as necessary.
- Student Satisfaction: Administered student satisfaction surveys to gather feedback, identify areas for improvement, and enhance the overall student experience.
- Social and Academic Advising: Provided students with advice on academic and social matters, helping them to navigate challenges and achieve their educational goals.
- Document Auditing: Conducted audits of student documents to ensure accuracy, completeness, and compliance with all relevant regulations.
- Operational Oversight: Monitored student services operations for compliance, identifying and addressing any issues or areas for improvement.
- Team Training: Assisted in training new team members, sharing knowledge and best practices to ensure a high standard of service across the team.
- Process Improvement: Contributed to refining and creating best operational practices to enhance the efficiency and effectiveness of student services.
- Leadership Support: Served as a backup to the manager for opening and closing the school, ensuring smooth daily operations in the manager's absence.
Senior Accommodation Coordinator & DSO
Kaplan International Languages
08.2024 - Current
- Housing Management: Managed student placement and housing changes, acting as the primary advisor for students with accommodation issues, and coordinated with the Customer Service team to ensure accurate and timely updates to housing information in the KI database (CLASS).
- Dashboard Monitoring: Monitored and managed the DBC and all accommodations dashboards on a daily basis, ensuring up-to-date information and responsiveness to any changes.
- Residence Projections: Developed and shared residence projections reports, focusing on occupancy rates and profit margins to optimize housing strategies.
- Student Advising: Served as the frontline advisor for students with accommodation issues, providing guidance and referring more complex matters to the Accommodation Manager as needed.
- Issue Resolution: Ensured quick turnaround on all housing inquiries and addressed any student issues that arose, maintaining a high level of service and satisfaction.
- Vendor Communication: Maintained daily communication with vendors regarding room and building issues, and coordinated check-in and checkout processes to ensure a smooth experience for students.
- Roster Management: Maintained, updated, and communicated residence rosters, ensuring accuracy and transparency in housing assignments.
- Student Orientation: Oriented and counseled students on their accommodation placements, coordinating with staff to ensure smooth arrival procedures and optimal capacity management.
- Transfer Coordination: Worked closely with the Accommodations Coordinator to facilitate smooth and timely student transfers between accommodations.
- Documentation: Updated accommodation documents and presentations as needed to reflect the most current information and processes.
- On-Call Support: Responded to weekend on-call issues, dedicating up to 2 hours per weekend to ensure continuous support for students.
- Managed and updated SEVIS, advising international students on all immigration related matters to ensure compliance with state, national, and organizational standards.
Education
Bachelor of Science - Computer Science And Cyber Security
John Jay College of Criminal Justice of The City University of New York
New York, NY 01.2022 - Current
Bachelor of Science - Computer Science
Baruch College of The City University of New York
New York, NY 01.2021 - 05.2021
Bachelor of Science - Computer Science
St. John's University
Jamaica, NY 09.2019 - 05.2020
High School Diploma -
Cardinal Hayes High School
Bronx, NY 09.2015 - 06.2019
Skills
Communication
Adaptability
Problem Solving
General maintenance
Team Building
Strong communicator
Effective problem-solver
Working Alone
Software
Google Proficiency
Languages
English
Excellent
Spanish
Excellent
Timeline
Senior Accommodation Coordinator & DSO
Kaplan International Languages
08.2024 - Current
Senior Student Success Coordinator & DSO
Kaplan International Languages
07.2023 - 01.2024
Student Success Coordinator
Kaplan International Languages
01.2023 - 05.2023
Student Success Assistant (Temp)
Kaplan International Languages
08.2022 - 01.2023
Bachelor of Science - Computer Science And Cyber Security
John Jay College of Criminal Justice of The City University of New York
01.2022 - Current
Certified Lifeguard
Ogden Cap Properties
12.2021 - 8 2022
Receptionist
Ogden Cap Properties
12.2021 - 08.2022
Bachelor of Science - Computer Science
Baruch College of The City University of New York
01.2021 - 05.2021
Photographer
Private Hire
01.2020 - Current
Bachelor of Science - Computer Science
St. John's University
09.2019 - 05.2020
Teen Staff
NYC Parks, SYEP
07.2019 - 08.2019
High School Diploma -
Cardinal Hayes High School
09.2015 - 06.2019
Helper, Volunteer & Teen Leader
Bronx Helpers
06.2014 - 01.2015