Dayon g Johnson
Newark,USA
Summary
Experienced GFCC Compliance Analyst with over a decade of expertise in financial risk management, quality compliance, and AML investigation at JPMorgan Chase Bank. Highly skilled in data analysis, regulatory adherence, and risk mitigation. Known for innovative problem-solving, a commitment to high ethical standards, and a proactive approach to enhancing compliance processes. Comprehensive knowledge og the KYC systems.Seeking to leverage experience to contribute to organizational success and elevate compliance frameworks.
Overview
25
25
years of professional experience
Work History
GFCC Compliance Analyst / FINCEN314a Cycle Owner
JPMorgan Chase Bank
11.2016 - Current
- Lead FinCEN314(a) compliance process, ensuring the accurate extraction and reporting of suspect data to federal authorities
- Mentor and train analysts, enhancing team knowledge, performance, and overall compliance
- Conduct comprehensive due diligence on PEPs (Politically Exposed Persons) and SPOIs (Specially Designated Nationals), mitigating financial crime risks
- Communicate findings to law enforcement agencies, supporting timely and accurate regulatory adherence
- Review and clear alerts, optimizing the detection of suspicious activities related to money laundering, terrorism, and drug trafficking
- Supervise and guide team reviews of FinCEN314(a) alerts, ensuring regulatory compliance and efficient case management
- Spearhead development and refinement of processes for alert triage and the review of suspicious customer activity, improving operational efficiency
- Collaborate across departments to ensure timely communication and seamless handling of compliance issues
- Trained new employees and provided guidance on common practices and operations, Supported their development and shared feedback on performance. Address questions and clarified processes, resulting in boosting productivity and improving new employees’ satisfaction in their new role.
Business Analysis Reporting Specialist
JPMorgan Chase Bank
12.2014 - 11.2016
- Executed AML investigations by performing thorough intake controls, alert assignment, and data documentation to support case investigations
- Disposed of alerts and documented findings in case management systems, ensuring all steps were completed accurately and on time
- Fostered cross-functional relationships with AML investigations units, enhancing communication and supporting case escalation when needed
- Conducted internal reviews to identify potentially suspicious activity and ensure regulatory compliance
Quality Compliance Risk Specialist
Navient / Sallie Mae
03.2013 - 03.2014
- Monitored and evaluated the performance of employees across various lines of business, ensuring compliance with regulations and company policies
- Tested efficiency and compliance in forbearance and repayment terms, identifying areas for improvement
- Collaborated with subsidiaries to standardize processes, policies, and procedures across the organization
- Analyzed data and generated monitoring reports to drive improvements in compliance and operational efficiency
- Performed internal audits to assess risk and ensure adherence to federal and state regulations regarding debt collection
Claim Aversion Representative / Team Lead
Navient / Sallie Mae
08.2010 - 03.2013
- Led and mentored new collection agents, contributing to team performance by providing guidance and best practices for successful account resolution
- Monitored and analyzed employee performance, offering feedback to meet department goals and improve service quality
- Ensured compliance with the Fair Debt Collection Practices Act (FDCPA) during customer interactions
- Managed skip tracing and due diligence tasks, ensuring proper documentation and enrollment for appropriate programs
Dispute and Compliance Report Specialist
HSBC Retail Services
08.1999 - 05.2009
- Handled customer billing disputes, ensuring accurate and timely resolution while adhering to regulatory requirements
- Collaborated with internal departments to improve departmental efficiency and implement new processes for chargeback approval
Customer Service Seasonal Representative
HSBC Retail Services
08.1999 - 05.2009
- Provided exceptional customer service, resolving billing disputes and ensuring customer satisfaction
- Utilized time management, team collaboration, and communication skills to maintain efficient service delivery
- Demonstrated adaptability and problem-solving skills in addressing customer concerns and ensuring first-time resolutions
Education
MBA in Accounting -
Wilmington University
Wilmington, DE05.2012
MBA in Homeland Security - undefined
Wilmington University
Wilmington, DE01.2010
MBA in Finance - undefined
Wilmington University
Wilmington, DE05.2009
Bachelor of Science in Accounting - undefined
Wilmington University
Wilmington, DE01.2008
Skills
- AML Investigation & Compliance
- Risk Management & Financial Analysis
- Quality Assurance & Internal Auditing
- Regulatory Compliance & Fraud Detection
- Data Analysis & Reporting
- Problem Solving & Critical Thinking
- Team Leadership & Training
- Customer Service & Dispute Resolution
- Microsoft Office Suite
Timeline
GFCC Compliance Analyst / FINCEN314a Cycle Owner
JPMorgan Chase Bank
11.2016 - Current
Business Analysis Reporting Specialist
JPMorgan Chase Bank
12.2014 - 11.2016
Quality Compliance Risk Specialist
Navient / Sallie Mae
03.2013 - 03.2014
Claim Aversion Representative / Team Lead
Navient / Sallie Mae
08.2010 - 03.2013
Dispute and Compliance Report Specialist
HSBC Retail Services
08.1999 - 05.2009
Customer Service Seasonal Representative
HSBC Retail Services
08.1999 - 05.2009
MBA in Homeland Security - undefined
Wilmington University
MBA in Finance - undefined
Wilmington University
Bachelor of Science in Accounting - undefined
Wilmington University
MBA in Accounting -
Wilmington University
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