Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Dayona Head

Hurst,Texas

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Balloon Lead

Party City Corporation
09.2022 - 02.2025
  • Worked effectively in fast-paced environments.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.

Sales Associate

Party City Corporation
10.2019 - 09.2022
  • Work quickly, perform multiple tasks, and provides quality customer services
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High school diploma -

L. D Bell High School
Hurst, TX
05.2021

Skills

  • Team player

  • Oral Communication

  • Cashiering

  • Organizational Skills

  • Stocking

  • Sales

  • Cleaning

  • Freight Experience

  • Store Management Experience

  • Load & Unload

  • Inventory Control

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Customer service

  • Problem-solving

  • Flexible and adaptable

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Sales skills, Proficient, 12/01/21, Influencing and negotiating with customers. Full results: Proficient. Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Balloon Lead

Party City Corporation
09.2022 - 02.2025

Sales Associate

Party City Corporation
10.2019 - 09.2022

High school diploma -

L. D Bell High School

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Dayona Head