- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Monitored driver performance, safety compliance and customer service standards.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Tracked drivers and tractors to maximize utilization.
- Supervised the daily operations of the dock, including scheduling and assigning tasks to dock personnel.
- Developed policies and procedures for efficient loading and unloading of freight and maintenance of equipment.
- Coordinated with shipping companies regarding arrival times, pick-up schedules, and other related matters.
- Communicated regularly with customers to provide updates on shipments, address customer concerns, and resolve any issues quickly.
making sure trailer is getting loaded and unload in a timely manner. goal is 98% 0n time service.