Dayonia Hughes
Louisville,KY
Summary
Motivated professional with strong foundation in patient care and customer service. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Expanded Duties Dental Assistant
Proctor Family Dental
Bardstown, KY
04.2021 - Current
- Cross trained front desk(answering phones, check in and out patients, verify insurance.)
- Experience with sending dental claims and preauths
- Assisted with patient examinations and procedures to ensure optimal care delivery.
- Prepared treatment rooms and sterilized instruments to maintain a safe environment.
- Educated patients on oral hygiene practices to promote better health outcomes.
- Managed appointment scheduling and patient records using dental software systems.
- Monitored inventory levels of dental supplies, ensuring availability for daily operation. Placing monthly orders for the office.
- Developed strong relationships with patients of all ages through consistent provision of high-quality care tailored to individual requirements.
- Streamlined dental records management by accurately updating patient files following each appointment, ensuring all relevant information was easily accessible for future reference.
Guest Service Representative/ Front Desk
Extended Stay America
Louisville, KY
10.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Constructed cleaning schedules for housekeeping and preformed room audits after cleaning
- Attended monthly team meetings as lead rep to discuss goals and improvements
Sales Associate
Goodwill
Bardstown, KY
02.2020 - 10.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Trained new associates on sales techniques and customer service best practices.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Processed transactions efficiently while maintaining cash register accuracy and security.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Kroger Associate
Kroger Stores
Bardstown, KY
02.2019 - 03.2020
- Greet customers, answer phones, processes customers online pickup orders, run the point of sales system, run the back room and make sure customers get their orders smoothly with no problem, correct any problem a customer may have
Sales Associate
Rue21
Bardstown, KY
04.2018 - 02.2019
- Run register, answer phones, assist customers with all of their needs, and create engaging conversations with customers, also clean the store throughout my shift
Crew Member
McDonald's
Bardstown, KY
03.2017 - 04.2018
- Take orders, deal with customer issues, multitask while taking orders I had to make treats, check bags for all the food, take money at times, and make drinks for the customers, clean the store and make sure all food safety cleanliness guidelines where met
Education
High school diploma -
Bardstown Highschool
Bardstown, KY06.2020
Expanded Duties Dental Assisting Certification - Dental
Medquest
Louisville04.2021
Skills
- Cash Handling
- Cleaning Experience
- POS
- Cashiering
- Customer Service
- Communications
- Problem Resolution
- Inventory management
- Retail Sales
- Organizational Skills
- Computer Skills
- Insurance claims processing
- Patient care excellence
- Continuing education commitment
- Multitasking
Awards
Orientation for Kentucky early care and education professionals, June 2018, Child abuse, Health,safety and sanitation
Training
- Sales: Influence & Negotiation
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Receptionist Skills
- Managing schedules and maintaining accurate patient records.
- Customer service
- Administrative Support
CUST
- Willing to relocate to: Elizabethtown, KY - Radcliff, KY - Louisville, KY
- #readytowork
Timeline
Expanded Duties Dental Assistant
Proctor Family Dental
04.2021 - Current
Guest Service Representative/ Front Desk
Extended Stay America
10.2020 - 04.2021
Sales Associate
Goodwill
02.2020 - 10.2020
Kroger Associate
Kroger Stores
02.2019 - 03.2020
Sales Associate
Rue21
04.2018 - 02.2019
Crew Member
McDonald's
03.2017 - 04.2018
High school diploma -
Bardstown Highschool
Expanded Duties Dental Assisting Certification - Dental
Medquest