Dayonna Johnson
Dunnsville,Va
Summary
Experienced with personal care and support for clients' daily activities. Utilizes excellent communication and interpersonal skills to build trust with clients. Knowledge of hygiene practices and safety protocols in caregiving.
Overview
10
10
years of professional experience
Work History
Personal Care Aide
Heritage
04.2024 - 11.2025
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Adhered to HIPPA regulations
Customer Service Representative
Activus Connect
09.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Adhered to HIPPA regulations.
Customer Service Representative
Maximus Federal
12.2020 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to HIPPA policies.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled up to 50+calls
Cashier/To-Go
Food Lion
07.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Assistant Manager
Sandy's Kitchen
04.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
PCA
Heritage Assisted Living
09.2019 - 11.2020
- Assisted with ADLs (Activities of Daily Living)
- Perform routine cleaning for the facility and living spaces
- Assisted patients with bathing, grooming and other care
- Follow family and healthcare plans and complete therapy activities with clients
- Change linen, wash laundry, put items away
- Prepare and deliver meals
- Administering medications
- Supported needs of 10+ residents under long-term care.
Hostesses/Waitress
China's Inn Restaurant
10.2018 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Internship (through high school)
VCU Health Hospital
02.2018 - 06.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Hostesses/Waitress
Roma's Italian Pizza Restaurant
04.2016 - 06.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Medication Aide Certificate -
Professional Career Institute
Richmond, Va02.2020
PCA Certificate -
AT Home Care Staffing Personal Care Aide Training Program
Warsaw, Va08.2019
High School Diploma -
Essex High School
Tappahannock, Va06-2018
Skills
- Compassionate caregiving
- Patient care
- First aid and safety
- Client documentation
- Appointment management
- Medication administration
- Behavioral management
- Medication organization
- Care plan assessment
- Verbal and written communication skills
- Supportive companionship
- Conflict resolution
Timeline
Personal Care Aide
Heritage
04.2024 - 11.2025
Customer Service Representative
Activus Connect
09.2022 - 04.2024
Customer Service Representative
Maximus Federal
12.2020 - 08.2022
Cashier/To-Go
Food Lion
07.2020 - 05.2021
Assistant Manager
Sandy's Kitchen
04.2020 - 12.2020
PCA
Heritage Assisted Living
09.2019 - 11.2020
Hostesses/Waitress
China's Inn Restaurant
10.2018 - 08.2019
Internship (through high school)
VCU Health Hospital
02.2018 - 06.2018
Hostesses/Waitress
Roma's Italian Pizza Restaurant
04.2016 - 06.2017
PCA Certificate -
AT Home Care Staffing Personal Care Aide Training Program
Medication Aide Certificate -
Professional Career Institute
High School Diploma -
Essex High School
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