Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dayra Dills

Office Administrator
Jacksonville,FL

Summary

Personable Office Administrator with 15 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Administrator/Transportation Dispatcher

PACIFIC LOGISTIC GROUP LLC
Jacksonville, FL
03.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Scheduling drivers to make freight deliveries or collect shipments and packages.
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests.
  • Planning pre-determined routes and accommodating route changes as needed.
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Reviewing drivers’ logs, including dispatched calls and arrival times.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.

Office Manager

Optimum ABA Therapy
Jacksonville, FL
10.2019 - Current
  • Oversaw accounting, budgeting and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Built relationships with physicians to create steady referral pipeline.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Prepared meeting rooms and materials and recorded important information

Customer Service Representative/Bookkeeper

Metropolitan Insurance Svc.
Jacksonville, FL
07.2012 - 12.2020
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Maintained high standards of customer service by building relationships with clients.
  • Obtained underwriting approval by completing application for coverage.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Calculated deductions and processed payroll for employees.

Data Entry Clerk / Customer Service

Home Wholesale Supply LLC...
Miami, FL
06.2010 - 05.2012
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Maintained up-to-date knowledge of product and service changes.

BookeeperBookkeeper / Data Entry Clerks

Bardan Intl.
Miami, FL
11.2008 - 02.2010
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Corrected and modified inaccurate files and records.
  • Updated databases or records with new information.
  • Viewed and verified confidential or private information, maintaining corporate practices to keep data safe.
  • Transferred data from written records, interviews and paper formats via computer, recorders or scanners.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Education

Associate of Science - Medical Insurance Billing

DeVry University
Villa Park, IL
06.2023

High School Diploma -

Penn Foster Career School
Scranton, PA
03.2019

Skills

  • Schedule Coordination
  • Report Preparation and Analysis
  • Performance Management
  • Regulatory Compliance
  • Microsoft Office Suite
  • Recruitment and Hiring
  • Coaching and Mentoring
  • Billing Data Verification
  • Billing and Invoicing
  • Problem Sensitivity
  • QuickBooks
  • Bill Payment and Recordkeeping
  • Proactive and Self-Motivated
  • State Regulation Compliance

Certification

  • Licensed 440 Customer Services rep

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Administrator/Transportation Dispatcher

PACIFIC LOGISTIC GROUP LLC
03.2021 - Current

Office Manager

Optimum ABA Therapy
10.2019 - Current

Customer Service Representative/Bookkeeper

Metropolitan Insurance Svc.
07.2012 - 12.2020

Data Entry Clerk / Customer Service

Home Wholesale Supply LLC...
06.2010 - 05.2012

BookeeperBookkeeper / Data Entry Clerks

Bardan Intl.
11.2008 - 02.2010

Associate of Science - Medical Insurance Billing

DeVry University

High School Diploma -

Penn Foster Career School

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Dayra DillsOffice Administrator