Experienced Senior Operations Manager in the hospitality and convention sector, overseeing production and service provision. Skilled in developing and implementing operational systems, analyzing financial data, and conducting quality control checks. Recognized for cost-consciousness and strong communication skills. Deep understanding of business principles, operational management, and budget development practices. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities.
Hi, I’m
Dayrien Cullens
Senior Ops Manager
Atlanta,GA
Summary
Overview
21
years of professional experience
Work History
FedEx Office
Senior Operations Manager
10.2016 - Current
Job overview
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
The Home Depot
Sales Associate
04.2014 - 10.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Banfield Pet Hospital
Assistant Office Manager
03.2009 - 06.2014
Job overview
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Supported the Office Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Target
Sales Associate
07.2007 - 03.2009
Job overview
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
United States Air Force, USAF
Operations Manager
07.2003 - 06.2007
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Bauder CollegeAtlanta, GA
Bachelor of Science from Business Administration And Management
06.2011
University Overview
Skills
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
- Operational Excellence
- Cost Reduction
- Technology Integration
- Forecasting
- Workforce Planning
- Facility Management
- Employee Coaching
- KPI Tracking
Providerinformation
Providerinformation
Ernest Sisneros, O.D., (470) 610-2359, (404) 549-3953, 1215 Caroline St. NE, Suite H100, Atlanta, GA, 30307Pmsid
Pmsid
75012a21-78c5-4919-9cdd-dc5b8a918442Glassesrxdetails
Glassesrxdetails
+1.50, +1.75, -0.50, -1.25, 155, 022, 04/13/23, 04/13/23, 04/13/24, 04/13/24, Distance single vision, Yes, YesPersonal Information
Personal Information
- Date of Birth: 05/19/1985
- Gender: Male
Timeline
Senior Operations Manager
FedEx Office
10.2016 - Current
Sales Associate
The Home Depot
04.2014 - 10.2017
Assistant Office Manager
Banfield Pet Hospital
03.2009 - 06.2014
Sales Associate
Target
07.2007 - 03.2009
Operations Manager
United States Air Force, USAF
07.2003 - 06.2007
Bauder College
Bachelor of Science from Business Administration And Management