Dayrin Michelle Bonilla
Milwaukee,WI
Summary
Versatile and dependable operations professional with proven experience in warehouse logistics, clerical support, and leadership roles. Progressed through multiple positions at Amazon, from Warehouse Associate to Process Assistant, gaining hands-on expertise in fulfillment, productivity tracking, and Excel-based reporting. Recognized for a strong work ethic, team-first attitude, and ability to thrive in both fast-paced warehouse environments and structured office settings. Fluent in English and Spanish with a passion for contributing to efficient, people-driven workplaces.
Overview
8
8
years of professional experience
Work History
Process Assistant (PA)
Amazon Fulfillment Center
Oak Creek, WI
01.2024 - 07.2025
- - Supervised daily outbound operations, managing 20+ associates to meet shipping and fulfillment goals.
- - Created and maintained Excel spreadsheets for performance tracking, inventory reporting, and scan rate analysis.
- - Supported Area Managers by preparing reports, scheduling labor, and coordinating team communications.
- - Led shift startup routines, delegated tasks, and enforced safety protocols and standard work compliance.
- - Balanced team leadership with clerical duties, acting as a key contact between associates and management.
Process Guide
Amazon Fulfillment Center
Oak Creek, WI
05.2023 - 01.2024
- - Provided floor-level guidance and issue resolution for associates in a fast-paced fulfillment environment.
- - Helped onboard new hires, communicated performance updates, and supported shift transitions.
- - Ensured workflow continuity by identifying and escalating operational concerns.
Warehouse Associate (Stower)
Amazon Fulfillment Center
Oak Creek, WI
11.2021 - 05.2023
- - Efficiently stowed merchandise using RF scanners, regularly exceeding rate and accuracy targets.
- - Maintained a safe and organized work area while contributing to team productivity.
- - Received recognition for attendance and consistent top-tier performance.
Curbside Coordinator / Cashier
Meijer
Milwaukee, WI
10.2017 - 06.2021
- - Coordinated curbside pickup orders, ensured timely and accurate customer fulfillment.
- - Provided high-quality customer service in both in-store and phone-based interactions.
- - Handled transactions and maintained order accuracy during peak hours.
Receptionist
Griffin Hub
Milwaukee, WI
02.2018 - 10.2018
- -Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- -Confirmed appointments, communicated with clients, and updated client records.
- -Answered phone promptly and directed incoming calls to correct offices.
- -Kept reception area clean and neat to give visitors positive first impression.
- -Handled cash transactions and maintained sales and payments records accurately.
- -Resolved customer problems and complaints.
- -Responded to inquiries from callers seeking information.
- -Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- -Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- -Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- -Managed multiple tasks and met time-sensitive deadlines.
Education
GED -
Wilburn Wright College
Chicago, ILSkills
- - Warehouse Operations & Fulfillment
- - Excel & Google Sheets (Pivot Tables, Data Entry, Tracking Logs)
- - Team Leadership & Training
- - Time Management & Scheduling
- - Customer Service & Communication
- - Performance Metrics & Reporting
- - Bilingual: English & Spanish
- - Administrative Support & Documentation
- - Inventory Management
- - Safety & Compliance Procedures
Timeline
Process Assistant (PA)
Amazon Fulfillment Center
01.2024 - 07.2025
Process Guide
Amazon Fulfillment Center
05.2023 - 01.2024
Warehouse Associate (Stower)
Amazon Fulfillment Center
11.2021 - 05.2023
Receptionist
Griffin Hub
02.2018 - 10.2018
Curbside Coordinator / Cashier
Meijer
10.2017 - 06.2021
GED -
Wilburn Wright College