DAYRON BASULTO

Responded promptly to emergency situations and provided immediate assistance. Also Interacted with diverse individuals in high-pressure environments.

• While working at the firm, I was responsible for several tasks such as scheduling appointments, contacting clients for any additional documents required for their case, promoting the initial consultation, generating retainers for both new and returning clients, setting up new client files, uploading all necessary documents onto our portal, closing files, and other related duties.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Used accounting software to reconcile accounts, track income, and generate invoices.

• In my previous job, I worked with individuals facing behavioral challenges and mental disabilities. My clients ranged from 6 to 59 years old. As a mental health assistant, I gained crucial skills in managing the needs of disabled adults and children while also addressing behavioral issues.

• During this position, I worked extensively with data and provided customer service both in-person and over the phone.