Dayron Hernandez
Sarasota,FL
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tech Support
Lovibond US
07.2024 - Current
- Monthly Customer Experience Improvement Presentations to Senior Management Team
- Instrumentation Issues Trend Identification and Quality Improvement Feedback Generated
- Document FAQs to Knowledge Base - Generate Troubleshooting Guidelines Documentation
- Identified Cost Cutting Opportunities with Domestic Partners
Delivery and Service Technician
Legacy Hot Tubs
01.2024 - 07.2024
- Diagnosed and troubleshooted problems, repairing, and restoring machines to peak performance.
- Answered questions and requests made by customers over phone, email, and web.
Clinical Podiatry Student Rotation
San Francisco General Hospital
07.2023 - 09.2023
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Demonstrated skills in managing patient care from intake to completion.
- Provided professional services and support in a dynamic work environment.
Education
D.P.M - Doctor Of Podiatric Medicine
Samuel Merrit University
Oakland, CABachelor of Arts - Computer Science
Oregon State University
Corvallis, ORBachelor of Arts - Biological Sciences
Binghamton University
Binghamton, NY05-2022
Skills
- Trend Analysis and Data-Driven Decision Making
- Creating and Communicating Solutions
- Process Improvement and Ownership
- Writing and Documentation Skills
- Adaptability and Problem-Solving in Ambiguous Situations
- The understanding we are all customers
Certification
- Google Data Analytics, Google - Expected Completion December 2024
Languages
Spanish
Native or Bilingual
Timeline
Tech Support
Lovibond US
07.2024 - Current
Delivery and Service Technician
Legacy Hot Tubs
01.2024 - 07.2024
Clinical Podiatry Student Rotation
San Francisco General Hospital
07.2023 - 09.2023
- Google Data Analytics, Google - Expected Completion December 2024
D.P.M - Doctor Of Podiatric Medicine
Samuel Merrit University
Bachelor of Arts - Computer Science
Oregon State University
Bachelor of Arts - Biological Sciences
Binghamton University
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