Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Dayron Jacocks

Lawrenceville,GA

Summary

Hardworking Delivery Driver with 2 years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery.

Overview

20
20
years of professional experience

Work History

Delivery Driver, Customer Service, Key Carrier

Advanced Auto Parts
Norcross, Georgia
06.2025 - Current
  • Delivered automotive parts to customers in a timely manner.
  • Loaded and unloaded delivery vehicles efficiently and safely.
  • Inspected vehicles for safety and maintenance before deliveries.
  • Communicated with customers regarding delivery status and schedules.
  • Maintained accurate records of deliveries and inventory levels.
  • Collaborated with team members to optimize delivery routes.
  • Assisted in training new drivers on company policies and procedures.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Customer Service

Chico's FAS
Winder, GA
03.2022 - 10.2023
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Delivery Driver

AutoZone
Lawrenceville, GA
08.2021 - 05.2023
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Checked delivery paperwork against loads, issued receipts and updated logs.
  • Followed company and legal requirements for deliveries, money handling and transportation.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.

Customer Service Cashier

Walmart
Lawrenceville, GA
08.2021 - 01.2022
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Managed cashier shifts and breaks.

Customer Service Associate

Lowes Home Improvment
Suwanee, GA
08.2009 - 02.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Explained benefits, features and recommendations to maximize client retention.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Telesales Agent

Comcast
Chamblee, GA
09.2019 - 03.2020
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Resolved customer complaints by escalating calls to proper department.

Sales Floor Associate

Walmart
Lilburn, GA
08.2005 - 01.2008
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.

Education

GED -

Gwinnett Technical College
Lawrenceville, GA
05-2006

Skills

  • Documentation skills
  • Report creation
  • Safe balancing
  • Report generation
  • Transaction management
  • Opening and closing procedures
  • Deposit preparation
  • Sales and Promotions
  • Money Management
  • Product Knowledge
  • Payment processing
  • ID verification
  • Liquor regulations and compliance
  • Customer assistance
  • Credit and cash transactions
  • Training and mentoring
  • Cash register operation
  • Excellent sense of direction
  • Route management
  • Defensive driver training
  • Responsible driver
  • Problem Resolution
  • Vehicle inspection
  • Payment collection
  • Pallet jack and hand truck operation
  • GPS operation
  • Dependable and reliable
  • Clear communication
  • Safe driving
  • Heavy lifting
  • Defensive driving

Education and Training

other

Timeline

Delivery Driver, Customer Service, Key Carrier

Advanced Auto Parts
06.2025 - Current

Customer Service

Chico's FAS
03.2022 - 10.2023

Delivery Driver

AutoZone
08.2021 - 05.2023

Customer Service Cashier

Walmart
08.2021 - 01.2022

Telesales Agent

Comcast
09.2019 - 03.2020

Customer Service Associate

Lowes Home Improvment
08.2009 - 02.2021

Sales Floor Associate

Walmart
08.2005 - 01.2008

GED -

Gwinnett Technical College

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