Dayron B. Alvarez Hernandez
San Antonio,TX
Summary
Highly motivated Graduate Student with a strong foundation in data analysis/ methods, reporting, and a proven track record of effective teamwork, leadership, and communication. Seeking a challenging Entry-Level Customer Service Associate Analyst position at Citi to leverage analytical skills, interpersonal abilities, customer service background, and passion for promoting a diverse and inclusive workplace.
Overview
9
9
years of professional experience
Work History
Graduate Research Assistant
UTSA
04.2022 - 06.2023
- Conducted comprehensive data analysis using R and SPSS to interpret demographic trends and patterns
- Collaborated with interdisciplinary teams to design and implement effective data collection strategies
- Translated complex data findings into actionable insights, contributing to research reports
- Conducted focus groups and interviews
Assistant Site Manager
06.2016 - 05.2021
- Successfully managed a team of 7 customer service associates, significantly decreasing staff turnover
- Oversaw day-to-day operations, staff training, performance appraisal, and conflict resolution
- Developed and maintained data-driven reports to monitor business performance, aiding in strategic decision-making
- Effectively managed the installation process of operational equipment, including POS systems, pay stations, and heavy hydraulic machinery.
Apprentice Electrician
Performance Electrical Services Inc.
02.2014 - 03.2016
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
Education
Master of Science - Sociology and Demography
University of Texas – San Antonio
San Antonio, TX04.2024
Bachelor of Arts - Sociology
University of Texas – San Antonio
San Antonio, TX05.2021
Skills
- Data Modeling
- Quantitative and Qualitative Methods
- R Programming Software
- SPSS Statistical Software
- Microsoft Tools Proficiency
- Interpersonal Skills
- Creative and Factual Writing
- Public Speaking
- Excellent presentation and negotiation skills
- Customer Service/ Rapport building
English and Spanish
Native proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Graduate Research Assistant
UTSA
04.2022 - 06.2023
Assistant Site Manager
06.2016 - 05.2021
Apprentice Electrician
Performance Electrical Services Inc.
02.2014 - 03.2016
Master of Science - Sociology and Demography
University of Texas – San Antonio
Bachelor of Arts - Sociology
University of Texas – San Antonio