Daysann Clarke
Union City,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Productive Call Center Representative with 10 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Complete Contract Consulting
Peachtree City, GA
05.2023 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Gate Agent
Frontier Airlines
6000 N Terminal Pkwy, GA
10.2022 - 07.2023
- Greeted customers in a friendly and professional manner.
- Processed payments for tickets, baggage fees, and other services.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Monitored gate area for unauthorized personnel access attempts.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Work From Home Agent
Alorica
4170 Ashford Dunwoody Rd. NE Suite 500, Atlanta, GA
11.2021 - 08.2022
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Verified accuracy of data entry into company database system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Utilized computer systems to access accounts for research purposes.
- Assisted customers with product selection based on individual needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Work From Home Agent
Williams-Sonoma
675 Ponce De Leon Ave NE, Atlanta, GA
06.2020 - 11.2021
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Verified accuracy of data entry into company database system.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Assessed customer satisfaction levels through post-call surveys.
- Recommended changes in existing processes or procedures based on feedback from customers.
Security Officer
All N One Security
6000 N Terminal Pkwy Atlanta, GA
12.2018 - 03.2020
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Documented security-related situations and submitted in-depth reports to superiors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Hostess Trainer
Gordon Biersch
6000 N Terminal Pkwy Atlanta , GA
12.2017 - 11.2018
- Greeted guests upon arrival and escorted them to their tables.
- Assigned patrons to suitable tables according to server rotation.
- Stocked server areas with supplies before, during and after shifts.
- Directed patrons to lounges and waiting areas.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Provided excellent customer service to ensure guest satisfaction.
- Trained new staff on proper hosting procedures and policies.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Hotess
Cafe' Intermezzo
6000 N Terminal PKwy Atlanta, GA
10.2015 - 12.2017
- I am responsible for the seating arrangement for our guests and for being a good representative for the company as I am the first point of contact for our customers as they enter the restaurant . I also assist the servers with cleaning their table so the guests will not have a long wait. So as I assist the server with their section making sure their area is clean I continue to assist all guests to their clean tables of their choice, once it’s not busy i go ahead and provide guests with water of their choice letting guests know their server will be with them to take their orders. Give the servers heads up on their tables and how many guests I just sat in their section.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
High School Diploma -
Denham Town High
Kingston, Jamaica07-2012
Skills
- Report Preparation
- Technical Support
- Customer Relationship Management
- Quality Assurance
- Analytical Abilities
- Customer Service
- Complaint Resolution
- Sales Closing
- Proficiency in [Type] Software
- Call Handling
- Technical Troubleshooting
Timeline
Call Center Representative
Complete Contract Consulting
05.2023 - Current
Gate Agent
Frontier Airlines
10.2022 - 07.2023
Work From Home Agent
Alorica
11.2021 - 08.2022
Work From Home Agent
Williams-Sonoma
06.2020 - 11.2021
Security Officer
All N One Security
12.2018 - 03.2020
Hostess Trainer
Gordon Biersch
12.2017 - 11.2018
Hotess
Cafe' Intermezzo
10.2015 - 12.2017
High School Diploma -
Denham Town High
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