Daysha Charles
Denham Springs,LA
Summary
Driven by a results-focused approach, I enhanced patient trust and financial stability at the Surgical Specialty Center through adept billing issue resolution and appointment scheduling. At Louisiana Dermatology, I spearheaded morale-boosting initiatives, elevating employee engagement. Skilled in customer service and privacy, my background merges technical proficiency with empathetic communication, ensuring optimal care coordination and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Patient Rep
Surgical Speacialty Center
08.2023 - 02.2024
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Call Center
Louisiana Dermatology
08.2021 - 08.2023
- Spearheaded initiatives focused on enhancing workplace morale, leading to higher employee engagement levels within the call center team.
- Developed and maintained call center policies and procedures in accordance with industry best practices and regulatory requirements.
- Optimized call center operations by introducing advanced telecommunication systems and effective workforce management techniques.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Oklahoma Blood Institution
08.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05.2014
Skills
- Customer Service
- Privacy and confidentiality
- Scheduling appointments
- Insurance Verification
Timeline
Patient Rep
Surgical Speacialty Center
08.2023 - 02.2024
Call Center
Louisiana Dermatology
08.2021 - 08.2023
WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVE
Oklahoma Blood Institution
08.2019 - 08.2021
High School Diploma -
Woodlawn High School
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