Daysha Hall
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Deputy Sheriff
Jefferson County Sheriff's Office
07.2022 - Current
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Observed jail and inmate activity to maintain order and safety of [Number] inmates and guards.
- Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Dispatcher
Jefferson County E911
09.2020 - 10.2022
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
Shift Supervisor
Grounded In Birmingham
04.2019 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Analyzed sales figures and identified areas for improvement.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Business Development Representative
Serra Nissan
09.2018 - 03.2019
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Improved sales documents with cut and paste feature.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Certified Nursing Assistant
East Glenn Nursing And Rehab
03.2017 - 09.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Educated patients and family members on best home care practices for healing and recovery.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
P.D. Jackson Olin High School
Birmingham, AL05.2014
Skills
- Incident Investigation
- Emergency Situations
- Adult Detention
- Home Building
- Emergency Call Routing
- Computer-Aided Dispatching
- Police Department Procedures
- Map Reading Skills
- Phone Inquiries
- Money Handling
- Call and Email Handling
- Team Work
- Customer Service
- Typing
- Multi-tasking
Timeline
Deputy Sheriff
Jefferson County Sheriff's Office
07.2022 - Current
Dispatcher
Jefferson County E911
09.2020 - 10.2022
Shift Supervisor
Grounded In Birmingham
04.2019 - 09.2020
Business Development Representative
Serra Nissan
09.2018 - 03.2019
Certified Nursing Assistant
East Glenn Nursing And Rehab
03.2017 - 09.2018
High School Diploma -
P.D. Jackson Olin High School