Daysha Hull
Cedar Rapids ,AL
Summary
Dynamic Care Manager with extensive experience at Prairie Hills Senior Living, excelling in care planning and crisis intervention. Proven ability to enhance patient outcomes through effective communication and multidisciplinary collaboration. Skilled in clinical documentation and quality improvement, fostering strong relationships with clients and families to ensure comprehensive support and safety.
Overview
6
6
years of professional experience
Work History
Care Manager
Prairie Hills Senior Living
Cedar Rapids, IA
04.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Trained pharmacy interns and newly hired pharmacy technicians.
DSP
REM Iowa
04.2019 - 06.2021
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Arranged transportation and documented details of discharge transition plans.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Engaged in continuous professional development to stay current with advances in care management.
- Developed and maintained comprehensive patient records, improving accuracy in care delivery.
- Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
- Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
- Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
- Implemented patient education programs, increasing patient engagement in their health management.
- Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
- Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
- Conducted risk assessments for patients, proactively addressing potential health issues.
- Enhanced team performance with regular training sessions on care management best practices.
- Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
- Led team of care professionals, promoting collaborative approach to patient management.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Prairie High School
Cedar Rapids, IA05.2018
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medical chart documentation
- Quality improvement
- Referral management
- Vital sign monitoring
- Care quality assessments
- Incapacitation care
- Treatment management
- Healthcare
- Care transitions
- In-home care plans
- Department review
- Patient & family support
- Long-term care coordination
- Critical thinking
- HIPAA guidelines
- Nursing intervention adjustment
- Decision-making
- Training and mentoring
- Patient care assessment
- Multidisciplinary team collaboration
- Staff supervision
- Problem identification
- Process improvement
- Patient safety
- Basic life support for health care providers (BLS)
- Employee training program
- Profit improvements
- Performance monitoring
- CPR/AED
- Certified in CPR/AED
- Quality control
Timeline
Care Manager
Prairie Hills Senior Living
04.2022 - Current
DSP
REM Iowa
04.2019 - 06.2021
Prairie High School