DAYSHA JAMES
Bordentown,NJ
Summary
Healthcare administrative professional with 8+ years of experience supporting patient care coordination, front office operations, and clinical workflows in high-volume healthcare environments. Skilled in patient scheduling, insurance verification, prior authorizations, referrals, and EMR documentation while maintaining strict HIPAA compliance. Recognized for resolving administrative and billing issues, improving workflow efficiency, and supporting providers, patients, and interdisciplinary teams in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Memory Care Coordinator (MCC)
Ennoble Care
04.2026 - Current
- Coordinate care plans for memory care patients and ensure communication across providers and caregivers
- Manage scheduling, follow-ups, and documentation for high-risk patient population
- Identify and escalate changes in patient condition to support timely interventions
- Maintain accurate EMR documentation in compliance with HIPAA standards
- Developed personalized care plans for residents with memory impairments, enhancing quality of life and engagement.
Patient Care Coordinator
Ennoble Care
10.2025 - 04.2026
- Managed high-volume scheduling and optimized patient flow across providers
- Verified insurance eligibility and obtained prior authorizations to reduce delays
- Processed referrals and tracked completion for continuity of care
- Resolved billing and insurance discrepancies with internal teams and payers
- Facilitated communication between patients and healthcare providers, ensuring seamless information exchange.
Administrative Coordinator / Front Desk Receptionist
Virtua Health System
01.2020 - 08.2025
- Managed front desk operations including scheduling, intake, and high-volume calls
- Verified insurance and maintained accurate EMR records
- Handled patient inquiries and billing issues, improving resolution efficiency
- Coordinated workflows between clinical and administrative teams
Patient Care Technician
Virtua Health System
12.2018 - 01.2020
- Supported patient care and documented vitals in EMR systems
- Reported changes in patient condition to clinical staff
Medical Assistant
Private Duty In-Home Care
01.2017 - 12.2019
- Coordinated care for high-acuity dialysis patient requiring home hemodialysis
- Managed scheduling, transportation logistics, and ongoing care coordination
- Monitored vitals and escalated abnormalities to healthcare providers
- Communicated consistently with interdisciplinary teams to maintain patient stability
- Assisted in developing personalized care plans aligning with patients' needs and preferences.
Education
High School Diploma -
Merit Training Institute
NJ2018
Skills
- Care Coordination
- Patient Scheduling
- Insurance Verification
- Prior Authorizations
- Referral Management
- EMR/EHR
- HIPAA Compliance
- ICD-10 & CPT Coding
- Medical Administration
- Patient Intake
- Front Desk Operations
- High-Volume Calls
- Professionalism and ethics
- Care planning
- HIPAA compliance
- Appointment scheduling
Certification
- CCMA
- CPCT
- CEHRS
- CDCN
- BLS
Timeline
Memory Care Coordinator (MCC)
Ennoble Care
04.2026 - Current
Patient Care Coordinator
Ennoble Care
10.2025 - 04.2026
Administrative Coordinator / Front Desk Receptionist
Virtua Health System
01.2020 - 08.2025
Patient Care Technician
Virtua Health System
12.2018 - 01.2020
Medical Assistant
Private Duty In-Home Care
01.2017 - 12.2019
High School Diploma -
Merit Training Institute