Day’Sha Lyons
Grand Rapids,MI
Summary
Assistant manager for over 3 years at Munchies & Food Corporation. Conceptualized and mastered upselling , took product inventory and most importantly worked efficiently with customers in high stress environments. Ventured off to the Military in 2019. Joined the United States Army Learned processing and material handling inside a warehouse . Lifted strenuous weights, practiced agility , and mastered mental strength . Onboarding Specialist at Kelly Services . Spoke with various potential workers , working diligently to get them employed.
Overview
8
8
years of professional experience
Work History
Automated Logistical Specialist (92A)
United States Army National Guard
05.2019 - Current
- Maintained accountability for thousands of dollars' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Developed and implemented strategies to improve team productivity and efficiency.
- Enhanced satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Ensured security of sensitive information by adhering to strict confidentiality guidelines during data entry tasks.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Assistant Manager
Munchies & Food Corporation
01.2016 - 04.2024
- Increased sales revenues by 15% over 3 months by promoting complementary products and educating customers about store promotions.
- Monitored cash intake as well as deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Monitored employee performance and developed improvement plans.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Cna
Medilodge
04.2023 - 09.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Boat House Worker
Us Army
06.2020 - 09.2020
- Picked up trash from parking lot and beach to keep those areas free of debris.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Made all safety rules clear to all personnel
- Distributed Kayaks , boats and beach games
Onboarding Specialist
Kelly Services
01.2020 - 05.2020
- Delivered friendly assistance with new hires throughout interviewing and hiring process in office space environment.
- Used dual screens.
- Sent and responded to emails daily.
- Answered and directed 20 outbound and inbound phone calls per day.
- Resolved any background check problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Cna - Cna
Professional Education Services
Grand Rapids, MI04.2023
Certificate -
Detroit Digital Technology
Detroit, MI01.2021
High School Diploma -
West Bloomfield High School
West Bloomfield, MI06.2018
Skills
- Distribution and warehousing
- Concrete smoothing/ landscape
- Carrying more than 25 pounds
- Stress Management
- Teamwork
- Responsibility
- Communication
- Leadership
- Material moving
- Material lifting
- Customer service,
- Microsoft word/Excel
- Worker Hiring
- Data Warehouse Maintenance
- Household Chores
Timeline
Cna
Medilodge
04.2023 - 09.2023
Boat House Worker
Us Army
06.2020 - 09.2020
Onboarding Specialist
Kelly Services
01.2020 - 05.2020
Automated Logistical Specialist (92A)
United States Army National Guard
05.2019 - Current
Assistant Manager
Munchies & Food Corporation
01.2016 - 04.2024
Cna - Cna
Professional Education Services
Certificate -
Detroit Digital Technology
High School Diploma -
West Bloomfield High School