Daysha Pellman
Springfield,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Surgery Care Coordinator
Orthopedic Center Of Illinois
06.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Trauma Coordinator
Orthopedic Center Of Illinois
06.2022 - 06.2023
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Developed and adjusted work schedules for all staff.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Led physicians, nurses and healthcare teams in providing punctual, professional care delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Intake Coordinator
Orthopedic Center Of Illinois
04.2022 - 06.2022
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Supported office staff and operational requirements with administrative tasks.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Dialysis Technician
DaVita
01.2020 - 02.2021
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Optimized resource usage by accurately preparing and measuring required solutions for each dialysis session.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Supported seamless transitions between shifts by thoroughly updating incoming technicians on patient status and ongoing treatment requirements.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
- Served as a reliable resource for colleagues, offering guidance on dialysis procedures while fostering a supportive work environment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Monitored patient vital signs, lab results and other indicators of health.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Utilized medical software to document and track patient progress.
- Instructed patients in at-home care and continued treatments.
- Cared for patients by providing personal assistance and ambulation.
- Operated and maintained medical equipment used to diagnose and treat patients.
Radiology Technician Assistant
Springfield Clinic
01.2020 - 03.2020
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
- Streamlined the workflow for radiologists, efficiently preparing examination rooms and equipment for daily use.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Reduced patient wait times by effectively managing appointment schedules and accommodating emergency cases when necessary.
- Maintained a safe environment for patients and staff by adhering to strict radiation safety guidelines and protocols.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care during diagnostic imaging procedures.
- Increased efficiency of department operations by maintaining inventory levels of consumables and ordering supplies as needed.
- Educated patients on post-procedure care instructions, fostering better understanding of follow-up steps and expectations.
- Supported Radiology Technicians during complex procedures by anticipating needs for additional supplies or equipment, ensuring a smooth process from start to finish.
- Maintained a clean and organized work environment by performing daily cleaning tasks and adhering to infection control guidelines.
- Demonstrated adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Coordinated with other healthcare personnel to deliver quality patient care.
- Explained imaging procedures to patients, offering comfort and assistance.
- Instructed patients on proper positioning for imaging.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Prepared and positioned patients for imaging procedures.
Certified Nursing Assistant
St.Johns Hospital
04.2018 - 01.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Clinical Medical Assistant - Nursing
National Healthcareer Association
Online12.2023
Certified Nursing Assistant - Nursing
Spoon River College
Macomb, IL10.2016
No Degree - Nursing
Arkansas State University
Jonesboro, AR05.1998
High School Diploma -
Blytheville High School
Blytheville, AR05.1998
Skills
- Multidisciplinary Team Collaboration
- Progress Monitoring
- Nursing Background
- Claims Processing
- Medical Terminology
- Quality Assurance
- Goal Setting
- Insurance Practices
- Patient Education
- Scheduling
- Organizational Standards
- Organizational Skills
- Documentation
- Healthcare Operations
- Interdepartmental Collaboration
- Documentation proficiency
- Stress management
- Patient advocacy
- Resource coordination
- Multitasking capabilities
- Empathy and compassion
- Conflict resolution
- Computer literacy
- Interpersonal skills
- Attention to detail
- Policy adherence
- Active listening
- Ethical conduct
- Problem-solving abilities
- Critical thinking
- Healthcare knowledge
- Team collaboration
- Effective communication
- Time management
- Adaptability and flexibility
- Medical terminology understanding
- Patient Companionship
- Care Plan Adherence
- HIPAA Compliance
- Verbal and Written Communication Skills
- Multitasking and Organization
- Dependable and Responsible
- Respectful and Compassionate
- Flexible Schedule and Availability
- Relationship Building
- Care Plan Assessment
- Care Plan Management
- Patient Assessments
- EMR / EHR
- Strong Ethics
- Client Documentation
- First Aid and Safety
- Medication and Appointment Reminders
Accomplishments
Employee of the Month for May 2023
Certification
Certified Nursing Assistant
Certified Clinical Medical Assistant
CPR/BLS
CPR/BLS Certified
Obtained in May of 2023
Timeline
Surgery Care Coordinator
Orthopedic Center Of Illinois
06.2023 - Current
Trauma Coordinator
Orthopedic Center Of Illinois
06.2022 - 06.2023
Intake Coordinator
Orthopedic Center Of Illinois
04.2022 - 06.2022
Dialysis Technician
DaVita
01.2020 - 02.2021
Radiology Technician Assistant
Springfield Clinic
01.2020 - 03.2020
Certified Nursing Assistant
St.Johns Hospital
04.2018 - 01.2020
Certified Clinical Medical Assistant - Nursing
National Healthcareer Association
Certified Nursing Assistant - Nursing
Spoon River College
No Degree - Nursing
Arkansas State University
High School Diploma -
Blytheville High School
Certified Nursing Assistant
Certified Clinical Medical Assistant
CPR/BLS
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