Daysha Silva
Honolulu
Summary
Dynamic customer service professional with a strong work ethic and proven problem-solving skills, honed at Unifi Alaska Airlines. Known for fostering trust and loyalty through empathetic interactions, while effectively managing escalations. A reliable team player, consistently promoting a welcoming atmosphere and maintaining high standards of service.
Overview
2026
2026
years of professional experience
Work History
Greeter
Ohana Transport Group
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Barista
Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Customer Service Agent
Unifi Alaska Airlines
02.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Kapolei High School
05.2017
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
- Strong work ethic
- Reliability and punctuality
- Assertiveness
- Customer service
- Time management
- Problem-solving
Timeline
Customer Service Agent
Unifi Alaska Airlines
02.2023 - Current
Greeter
Ohana Transport Group
Barista
Starbucks
Kapolei High School
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